Customer Service Specialist

*This job will sit on site in Jamestown, NC*

About the role

Thanks for taking the time to view this job post. If you are responsible, energetic, multi-tasker, proficient with computers, have a friendly attitude, and are an excellent communicator please keep reading... This is a great career opportunity to work in a rapidly growing business, has room for advancement, and deal with exciting products and people. You will also have the ability to make an impact. We are not a 1,000 person organization (yet). You will have the direct ear of upper management and will be able to make a difference.

Customer Service Specialist

The Customer Service Specialist will perform the following duties:

  • Maintaining a positive, empathetic and professional attitude towards customers
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (phone, email, etc)
  • Acknowledging and resolving customer complaints
  • Knowing our product inside and out
  • Processing orders, forms, applications and requests
  • File chargebacks/claims against vendors and service providers
  • Providing reports on aftercare related metrics and performance

Our Requirements:

What we are looking for:

  • Excellent phone etiquette and verbal communication skills
  • Experience with inbound calls
  • Ability to multi-task, prioritize and manage time effectively
  • Experience working with customer support
  • Familiar with CRM systems
  • Assist with placement of orders, refunds of exchanges

The Benefits:

Health Insurance

Life Insurance

Vacation Time



TOV Furniture is a Miami based, fun, forward-thinking furniture manufacturer and one of the fastest-growing furniture brands in the US. We produce stylish, affordable furniture and are transforming a boring industry. Our tag lines sum up our company: "Don't be boring!" "Beautiful Furnishings For A Beautiful Life – Without Breaking The Bank," and "The Future is Female."

- Customer Service Specialist - Post

Our employees about us

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

John Roberson,

Consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, dapibus leo. Lorem ipsum dolor sit amet, adipiscing elit. Nam blandit velit vitae cursus rhoncus.

John Roberson,