WE ARE HIRING

Customer Service Specialist

*This job will sit on site in Jamestown, NC*

About the role

Thanks for taking the time to view this job post. If you are responsible, energetic, multi-tasker, proficient with computers, have a friendly attitude, and are an excellent communicator please keep reading... This is a great career opportunity to work in a rapidly growing business, has room for advancement, and deal with exciting products and people. You will also have the ability to make an impact. We are not a 1,000 person organization (yet). You will have the direct ear of upper management and will be able to make a difference.

Customer Service Specialist

The Customer Service Specialist will perform the following duties:

  • Maintaining a positive, empathetic and professional attitude towards customers
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (phone, email, etc)
  • Acknowledging and resolving customer complaints
  • Knowing our product inside and out
  • Processing orders, forms, applications and requests
  • File chargebacks/claims against vendors and service providers
  • Providing reports on aftercare related metrics and performance

Our Requirements:

What we are looking for:

  • Excellent phone etiquette and verbal communication skills
  • Experience with inbound calls
  • Ability to multi-task, prioritize and manage time effectively
  • Experience working with customer support
  • Familiar with CRM systems
  • Assist with placement of orders, refunds of exchanges

The Benefits:

Health Insurance

Life Insurance

Vacation Time

401k

#DontBeBoring

TOV Furniture is a Miami based, fun, forward-thinking furniture manufacturer and one of the fastest-growing furniture brands in the US. We produce stylish, affordable furniture and are transforming a boring industry. Our tag lines sum up our company: "Don't be boring!" "Beautiful Furnishings For A Beautiful Life – Without Breaking The Bank," and "The Future is Female."

TovBoring

Our employees about us

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John Roberson,
DIGITAL DESINGER

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John Roberson,
DIGITAL DESINGER