Partner Operations Manager

*This job will sit on site in Jamestown, NC*

About the role

Thanks for taking the time to view this job post. If you are responsible, energetic, multi-tasker, proficient with computers, have a friendly attitude, and are an excellent communicator please keep reading... This is a great career opportunity to work in a rapidly growing business, has room for advancement, and deal with exciting products and people. You will also have the ability to make an impact. We are not a 1,000 person organization (yet). You will have the direct ear of upper management and will be able to make a difference.

Partner Operations Manager

The Partner Operations Manager will perform the following duties:​

  • Responsible for leading a team who handles the daily operations for ecommerce accounts. This includes hiring, training and guiding the team on the daily responsibilities to ensure the performance is up to par
  • Responsible for onboarding, implementing and understanding order processing and day- to day responsibilities for any new ecommerce account. This includes responsibilities such as establishing if we will use their portal vs EDI, setting up their shipping accounts and terms , understanding their allowances and how it impacts the daily operations and assigning the daily tasks to a team member
  • Participate in operations improvement projects including system changes for improvement, system and policy roll outs.
  • Responsible for overseeing department handling, order movement for retail division
  • Review KPIs for sales, on time shipping, inventory with our ecommerce business development team to identify impact of sales due to performance and make changes as needed

Our Requirements:

What we are looking for:

  • Experience in the furniture industry
  • Experience working with accounts such as Wayfair, Overstock, Ashley, Pottery Barn, etc and maintaining their portals
  • Familiarity with CRM systems
  • Ability to multi-task, prioritize and manage time effectively

The Benefits:

Health Insurance

Life Insurance

Vacation Time



TOV Furniture is a Miami based, fun, forward-thinking furniture manufacturer and one of the fastest-growing furniture brands in the US. We produce stylish, affordable furniture and are transforming a boring industry. Our tag lines sum up our company: "Don't be boring!" "Beautiful Furnishings For A Beautiful Life – Without Breaking The Bank," and "The Future is Female."

- Partner Operations Manager - Post

Our employees about us

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John Roberson,

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John Roberson,