Terms & Conditions
When you visit the Site or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication is in writing.
If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization.
Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, “TOV Content”) is the property of TOV or its licensors, partners or affiliates and is protected by the United States and international copyright laws. The compilation of this Site is the exclusive property of TOV and is protected by the United States and international intellectual property laws. Any unauthorized use of any TOV Content on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at [email protected]
All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to TOV, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of TOV, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.
If you would like to make a change to your order, you must inform us as soon as you can by submitting a request. We strive to ship out orders as quickly as possible after they are placed, and that typically only leaves a small window for adjustments to be made. Please note that as a result of our rapid fulfillment times, not all order alteration/cancellation requests can be honored.
Refunds, Returns, & Cancellations
We want your space to look perfect. That’s why we offer a 30-day return policy.
If your order hasn’t shipped and you’ve had a change of heart, you may cancel and receive a full refund of your purchase by contacting us.
Returns & Exchanges
Changed your mind? If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). If you decide to return your TOV item(s), you will be responsible for the return shipping fee. We will refund the purchase price less the return shipping fee. TOV does not charge any restocking fees.
To initiate a return please click here.
You can return your TOV order for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. All returns will be subject to the actual Return Shipping Fee which can vary depending on the location of the return and typically range from $19-$79 for small parcel items that are able to ship via FedEx/UPS and $100-$250 for larger items, like sofas, beds, etc. that have to ship with specialized LTL carriers.
If you refuse the delivery because items do not fit, you are responsible for all return shipping fees. The dimensions are available on our website for your convenience so please be sure to check the dimensions prior to ordering.
- Products must be in new or unused condition (for example no stains, tears, or other soiling including odors). Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
- Products must be returned in the original packaging with all original product inserts.
- Clearance item sales are final, and returns cannot be issued.
- Any return shipping and/or delivery fees are non-refundable.
- Proof of purchase is required for all returns and refunds.
The returned merchandise will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined that the product is in as-new condition, our team will process your return and issue a refund minus the return shipping fees.
Please note that depending on your card issuer’s policy, it may take up to 10 business days for your refund to appear on your credit statement.
Additional Service Fees:
Please note that shipping and additional service fees paid are non-refundable. This includes fees paid for in-room delivery, assembly service, and delivery and returns beyond our standard shipping zone.
Any TOV products that are shipped outside of the contiguous United States are not covered by our return policy.
Delivery charges will apply if the customer is not available to receive their order at the agreed upon date and time of delivery with the carrier. Also, any updates to an order must be made prior to the day of delivery or delivery fees will apply.
Delivery time frames are an estimate – actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. The carrier will contact you to schedule the delivery 1 day in advance.
Please note that by selecting an upgraded delivery service, TOV will only arrange one single delivery once all the items on your order become available. We can arrange a second shipment at a cost. Please contact us if this is something you would like to do.
Any dispute or claim relating in any way to your use of any TOV products or services sold or distributed through TOV Furniture will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.
As to any claim made against TOV, you agree that your damages, if any, shall, to the fullest extent permitted by law, be limited to the actual amount of money you paid to TOV for the cost of goods as well as any shipping costs you actually paid directly to TOV (but not to any third party). We do not guarantee that we will be able to fill every order and you should not expect that simply because an order is placed or an item is listed in our catalog or website, that such item is definitely available. If you place an order which we are unable to complete, then, if you have made a payment to TOV, you agree that your damages shall be limited to a refund of the amount you paid. If you did not pay for the order, you shall not be entitled to damages or to recover anything from TOV for being unable to complete an order. You agree that, in all instances, you are not entitled to, and TOV shall not be liable for, incidental, punitive, exemplary, indirect or consequential damages (including but not limited to lost profits, loss of use, damage to third parties, or any diminution of value) arising under or relating to any items you purchase, order, obtain, or seek to obtain from TOV.
No Class Actions
YOU AND TOV AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and TOV agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
Enforceability. If the Section entitled “No Class Actions” is found to be unenforceable, then the entirety of this Section will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described directly below will govern any action arising out of or related to these Terms or your use of the Site or Products.
Choice of Law; Venue. These Terms will be governed and construed in accordance with the laws of the State of New York, excluding its conflicts of law rules. If a lawsuit or court proceeding is permitted under these Terms, then you and TOV agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located within New York, New York.
Site Policies, Modification, & Severability
TOV Furniture reserves the right to make changes to our site, policies, Service Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Dimensions displayed by TOV Furniture or the manufacturer are occasionally rounded to the nearest whole number. Furthermore, the customer accepts liability if the dimensions of the furniture received are within two (2) inches of the dimensions displayed on tovfurniture.com.
Finishes and colors displayed online may not accurately represent the true color or pattern of the item(s). You, the Customer accepts liability for your purchase in the event that any of the following occurs; the customer received delivery of an item(s) with a finish, color or texture that varies from what you saw on the TOV Furniture website or any website other than TOV Furniture’s website, at a physical furniture store or per any recommendations you may have received from a TOV Furniture sales representative.”
The customer is responsible for reviewing the order confirmation details sent to them, and notify TOV Furniture within 24-hours if you did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that TOV Furniture may revise the order details to reflect the correct information.
Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If purchased item(s) cannot fit into the home or room and need to be returned, the order will be subject to TOV Furniture’s cancellation policy.
Errors on Our Site: We try to be as accurate as possible. However, we do not warrant product descriptions or other site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.