In many cases, customers don’t know where to look for hardware. It may be inside the product, it may be in the box - don’t let them throw it away!
In Netsuite, you’ll see 2 fields that we created to help Customer Service teams resolve missing hardware.
- 1)LEG LOCATION CODE
- 2) HARDWARE LOCATION CODE.
These codes related to the following guide. Always have them double check the location noted by the product code from this guide, and hopefully they just missed it!