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Water rings can dull your furniture’s finish, but they’re easy to treat using common household methods. Choose one of the approaches below based on what you have available.

Baking Soda Method -
Step 1: Mix 1 tablespoon of baking soda with 1 teaspoon of water to create a paste.

Step 2: Using a soft cloth, gently rub the paste into the water ring.

Step 3: Wipe clean and allow the surface to air dry.

Petroleum Jelly Method -
Step 1: Apply a thin layer of petroleum jelly to the water ring.
Step 2: Let it sit overnight.
Step 3: In the morning, wipe away the jelly with a clean cloth.

Toothpaste Method -
Step 1: Apply a non-gel toothpaste directly to the stain using a soft cloth.
Step 2: Gently rub in the direction of the wood grain.
Step 3: Wipe clean with a damp cloth and allow the surface to air dry.
For deeper stains: Mix the toothpaste with baking soda before rubbing it in. Continue working along the grain for best results.

Watch this video guide for step-by-step instructions on tackling heat marks on wood furniture.

Quick Fix Using Household Items: To remove white heat stains from wood surfaces, you only need four common household items: a steam iron, a clean towel, a paper towel, and a bit of vegetable oil. This method takes just 30 to 60 seconds and can effectively eliminate most white heat stains caused by hot items like mugs or dishes.

Steps to Remove Heat Marks -
Step 1: Cover the stain with a towel and gently run a steam iron over it for a few seconds to allow heat and steam to lift the mark.
Step 2: If the stain begins to reappear, apply a small amount of vegetable oil to a paper towel.
Step 3: Quickly iron over the towel again, then rub the oil into the wood in circular motions to seal and restore the finish.

Why it works: The combination of moist heat and oil helps rehydrate the wood finish and remove cloudy white marks without damaging the surface.

Note: Before applying any cleaning solution to the entire wood surface or affected area, test it on a hidden spot—such as the underside of a table leg—to ensure it doesn’t damage the finish. If the finish remains unaffected, proceed with the steps below.

Steps to Remove Smudges -
Step 1: Mix a few drops of mild dish soap into a bowl of warm water.

Step 2: Dampen a soft cloth or sponge with the soapy solution (do not soak the wood).

Step 3: Gently wipe the smudged surface.

Step 4: Dry the area thoroughly with a clean cloth a few minutes after cleaning.

Are you struggling with stubborn fingerprints? Just follow these steps below for a flawless finish.

Steps to Remove Fingerprints -

Step 1: Mix 1 cup of mineral oil with a few drops of lemon extract, or use a commercial wood polish.

Step 2: Apply the polish with a soft cloth, wiping gently along the wood grain. Avoid circular motions to prevent streaks.

Step 3: Lightly sprinkle cornstarch over the polished surface.

Step 4: Buff with a clean, dry cloth to remove excess polish and restore shine.

Fil-Stik® Putty Sticks are easy-to-use filler tools made to repair small scratches, scuffs, and nicks in wood furniture. They come in different color shades to match common wood finishes and do not require any special tools or heat.

Steps to Repair Scratches -

Step 1: Rub the Fil-Stik® directly into the scratch or damaged area.

Step 2: Use a credit card or similar flat edge to gently scrape off the excess filler.

Step 3: Apply a protective top coat, such as Tone Finish aerosols, to blend and seal the repair.

For more guidance, check out the Fil-Stik Demo Video

Recommended Products: You can find Fil-Stik® at stores like Home Depot, Ace Hardware, or online at Amazon or Walmart.

Here’s a Tip:
If you're unsure of your furniture's exact wood tone, choose a color that most closely resembles the finish — or opt for a neutral or slightly lighter shade, which blends more easily.

Velvet is a luxurious and delicate fabric. With the right care, its signature softness and elegant texture can last for years. This guide helps you treat wrinkles, stains, and general wear—without damaging the pile.

Removing Creases & Flattened Pile in Velvet
Before You Start -

• Vacuum the fabric to remove any embedded dust or dirt.
• Never allow water to drip directly onto the velvet.
  

Steps to Remove Wrinkles -

Step 1: Use a handheld steamer (preferred) or the “Steam” function on an iron set to the lowest heat (~300°F).
Step 2: Begin steaming from a distance and slowly move closer—but never closer than 1 inch.

Step 3: Let the steam rise onto the fabric. Do not press the steamer or iron directly onto the velvet.

Step 4: Steam from bottom to top to maximize lift.

Step 5: Gently brush the fabric in the same direction as its natural texture using a soft-bristle brush, microfiber towel, or terry cloth.

Here’s a Tip:
• Restoring the texture is important - Velvet has a soft, directional surface (also known as the "nap"). Brushing the fabric in its natural direction helps revive the plush finish and prevent flattening.
• For stubborn creases, lightly mist a non-bleach wrinkle release spray before steaming.

Cleaning Stains & Spills on Velvet
Velvet is absorbent, so acting quickly can make a big difference when dealing with spills or stains. Follow these steps for safe, effective cleaning without damaging the texture.

Steps to Clean Spills -

Step 1: Blot the affected area immediately using a clean white cloth or paper towel — do not rub, as this can flatten the fabric.

Step 2: Slightly moisten the cloth with lukewarm water if needed and continue blotting gently.

Step 3: For light stains, mix a few drops of dish soap with warm water and whip into suds. Apply only the suds with a soft cloth, dabbing gently.

Step 4: For tougher stains, apply a dry-cleaning solvent (such as Guardsman Fabric Cleaner or Blue Coral Dri-Clean) to a cloth and dab lightly — never directly on the fabric.

Step 5: Let the area air dry fully. You may use a hairdryer on the lowest setting if necessary.

Recommended Products: Scotchgard™ Fabric & Upholstery Protector is safe for velvet when used as directed. Hold the can 6" from the fabric and apply an even coating once per year for best results.

Here’s a Tip:
• Always test any cleaner on a hidden area first to ensure it won’t affect the color or texture.
• Use minimal moisture. Velvet does best with gentle blotting, not soaking.

Natural textures like sheepskin, shearling, and fur add warmth and softness to your space—but they require a little extra care to stay beautiful and fluffy. Use these tips to prevent matting, remove stains, and keep the fibers fresh.

General Maintenance
Sheepskin, shearling, and fur are naturally luxurious, but they need gentle upkeep to stay soft, fluffy, and long-lasting.

Regular Care -

• Brush Often: Use a soft-bristle pet brush to gently fluff and detangle the fibers.
• Vacuum Lightly: Use a vacuum with a nozzle (not rotating) attachment and always go in the direction of the fur.

Air It Out: Regularly expose the piece to fresh air—this helps reduce odors and restore softness. Avoid direct sunlight.

Deep Care & Storage -

• Avoid Moisture: Never store damp sheepskin or fur. Moisture can lead to mold or mildew.
• Storage: Store in a breathable cotton bag, not plastic. Make sure the item is clean and dry before packing it away.
• No Dryer Heat: Never tumble-dry or use a hairdryer. Let it air dry naturally on a flat surface.
  
  

Here’s a Tip:
Use a natural lanolin-based spray conditioner occasionally to restore softness and preserve the texture of the fibers—especially in dry climates.

Cleaning Stains & Spills on Sheepskin, Shearling & Fur
Accidents happen—what matters most is how quickly and gently you respond.

Steps to Clean Spills -
Step 1: Blot the spill immediately using a clean, dry cloth to absorb as much liquid as possible.

Step 2: Dampen another cloth with cool water and gently blot the area to lift any residue.

Step 3: Allow the piece to air dry naturally, away from heat or direct sunlight.
For deeper stains: Use a specialty sheepskin detergent (look for enzyme-free and lanolin-infused formulas). Lightly dampen a clean cloth with the diluted solution and gently blot the stained area in the direction of the fur.

Recommended Products: You can find trusted sheepskin care products such as Eucalan Fine Fabric Wash or Kookaburra Wash online at Amazon, Walmart, or specialty furniture and bedding stores.

Here’s a Tip:
Always test the cleaner on a hidden area before applying it more broadly. This ensures it won’t damage the texture, color, or finish of your natural sheepskin or fur.

These specialty leathers—often used in rugs, ottomans, and accent upholstery—combine natural texture with visual interest. Unlike traditional leather, these hides retain the animal hair, requiring a distinct care approach to preserve softness and sheen.

General Maintenance

• Vacuum Lightly: Use a vacuum with a soft brush attachment to remove dust and dirt. Always go in the direction of the hair.
• Air It Out: Regularly air the item outside in a shaded area to keep it fresh and odor-free. Avoid prolonged sunlight.
• Do Not Machine Wash or Dry Clean: These methods can damage the hide or loosen the hair fibers.
  
  

Here’s a Tip:
Use a natural lanolin-based spray conditioner occasionally to restore softness and preserve the texture of the fibers—especially in dry climates.

Cleaning Stains & Spills on Sheepskin, Shearling & Fur
Accidents happen—what matters most is how quickly and gently you respond.

Steps to Clean Spills -
Step 1: Blot the area immediately with a clean, absorbent paper towel or soft cloth—do not rub.

Step 2: Dampen a soft sponge with lukewarm water and a drop of mild wool-safe shampoo (or gentle baby shampoo).

Step 3: Gently wipe with the grain of the hair. Avoid getting the hide wet.
Step 4: Let the item air dry naturally. Do not use heat, tumble dryers, or hairdryers.
Step 5: For common spills like wine, coffee, juice, or food—blot and repeat with the shampoo solution as needed.

Recommended Products:

• ECOS Laundry Detergent Liquid: This plant-powered detergent is gentle on delicate fabrics and safe for hair-on-hide materials when heavily diluted.
• Evercare Small Fabric Shaver: This fabric shaver helps gently remove lint and fuzz from various fabrics, maintaining a clean appearance.
• Chemical Guys Professional Rubber Pet Hair Removal Brush: This rubber brush is effective for lifting stubborn hair or dander from cowhide surfaces without causing damage.

Here’s a Tip:
• Always clean spills immediately—stains are harder to remove once dried into the hide.
• Brush with a hard plastic bristle brush (gently) to keep the hair soft and untangled.
• For tough stains, test all cleaning products on a hidden area first to avoid damage.

Bouclé is known for its cozy texture and looped yarns, making it stylish but delicate. With the right care, your bouclé pieces will stay fresh and beautiful for years.

Regular Maintenance

• Vacuum Gently: Use a soft-bristle or upholstery brush attachment to remove surface dust. Avoid pressing too hard to protect the loops.
• Air It Out: Let fresh air circulate through the fabric to remove odors.
• Rotate Cushions: Rotate seat and back cushions regularly to maintain even wear.
• Limit Pet Contact: Bouclé attracts pet hair and dander. Keep pets off to preserve its look.
• Deodorize Naturally: Lightly mist a fabric refresher or sprinkle baking soda, then vacuum after a few hours.
  

Cleaning Stains & Spills on Bouclé
Bouclé is absorbent—so quick and gentle cleaning makes all the difference. Follow these steps to lift stains safely without flattening the loops.

Steps to Clean Spills -
Step 1: Blot the spill immediately using a clean, white cloth—do not rub to avoid damaging the fabric.

Step 2: Always test any cleaner on an inconspicuous area first.

Step 3: Mix a small amount of mild fabric cleaner with water to create a diluted solution.

Step 4: Gently dab the stain using a clean cloth, working from the outside in.

Step 5: Blot again with a dry cloth to absorb remaining moisture.

Step 6: Let the fabric air dry fully—avoid using heat.

Steps to Clean Greasy Stains -
Step 1: Blot excess oil with a clean cloth—do not press into the fabric.

Step 2: Sprinkle baking soda or cornstarch generously over the affected area.

Step 3: Let it sit for 15–20 minutes to absorb grease.

Step 4: Gently vacuum using a brush attachment—avoid pulling on the loops.

Step 5: Spot-clean with a diluted fabric cleaner mixed with water45. Dab gently with a clean cloth.

Step 6: Let the fabric air dry completely and fluff the loops with your fingers if needed.

Steps to Clean Liquid Stains -
Step 1: Blot the liquid with a clean, absorbent cloth. Work from the outer edges inward to avoid spreading.

Step 2: Check the care label and test any cleaning solution on a hidden area first.

Step 3: Use a mild liquid upholstery cleaner or diluted gentle detergent.

Step 4: Dab the stained area lightly—avoid over-wetting the fabric.

Step 5: Blot with clean water to remove any leftover cleaner.

Step 6: Let the spot air dry completely. Avoid fans or hairdryers.

Steps to Treat Ink or Marker Stains -
Step 1: Act quickly—blot gently with a clean cloth to lift as much ink as possible.

Step 2: Avoid rubbing to prevent spreading.
Step 3: Test a specialized ink remover or gentle cleaner on a hidden area.

Step 4: Dab the stain carefully, working inward from the edges.

Step 5: Blot with a damp cloth to remove any cleaner residue.

Step 6: Let the fabric air dry. Repeat if needed or consult a professional.


Steps to Remove Pet Hair -
Step 1: Use a lint roller for quick daily touch-ups.

Step 2: Try a rubber glove—dampen slightly and run your hand over the fabric.

Step 3: Use a soft fabric brush to loosen hair from textured areas.

Step 4: Vacuum with an upholstery or crevice attachment for deeper cleaning.

Step 5: Mist lightly with diluted fabric softener to help release stubborn hair.

Deep Cleaning Bouclé Covers -
If your boucle fabric is removable, you may hand-wash it gently:
Steps to Wash -
Step 1: Fill a clean sink or tub with warm water and a small amount of mild laundry detergent.

Step 2: Submerge the fabric and let it soak for 10–15 minutes.

Step 3: Gently agitate the fabric with your hands.

Step 4: Rinse thoroughly with cold water to remove all soap.
Steps to Dry -
Step 1: Lay flat on a clean towel and press to absorb excess water—don’t wring.

Step 2: Place on a drying rack or clothesline to air dry.

Step 3: Do not use a tumble dryer—heat can shrink or damage bouclé fibers.

Protecting Your Bouclé Sofa -

• Use Slipcovers or Throws: These provide an easy layer of protection and can be removed and washed.
• Avoid Sharp Objects: Keys, zippers, or pet claws can snag the loops.
• Place Coasters and Trays Nearby: Prevent beverage or food stains with simple precautions.
• Keep Out of Direct Sunlight: Prolonged UV exposure can fade colors.
• Manage Humidity: Avoid excess moisture or overly dry air—use a humidifier or dehumidifier as needed.
• Train Pets: Designate pet-friendly areas to keep fur and claws off bouclé upholstery.

Storing Bouclé Fabric -

• Clean & Dry First: Ensure the fabric is fully dry and free of dust or stains.
• Store Separately: Keep away from other fabrics to prevent snags.
• Avoid Sunlight: Choose a cool, dark place.
• Use Airtight Containers: Helps protect from dust, moisture, and pests.
• Optional: Add mothballs or sachets specifically made for fabric storage.

Note: Bouclé fabric is delicate and prone to snagging. Not all upholstery cleaners are suitable. Always test any product on a hidden area before applying it more broadly.

Here’s a Tip:
• Bouclé’s signature texture can mat or frizz if scrubbed—always dab, never rub.
• Avoid soaking the fabric or excess moisture—too much water can distort the texture and leave rings. If unsure, use a professional upholstery cleaning service for tough stains.
• Use neutral-pH, non-bleach cleaners. Avoid products with harsh chemicals or brighteners.
• Always let it air dry completely; heat can shrink or flatten the natural curl of the fabric.

Our popular Cali Sectional is designed with both comfort and style in mind. Keep it looking and feeling its best with the following cleaning and care tips.

Steps to Clean Stains on the Cali Sectional -
Step 1: Blot any spills immediately with a clean, dry cloth—do not rub, as this can spread the stain.

Step 2: Mix a few drops of mild dish soap with warm water to create a diluted cleaning solution.

Step 3: Dab gently using a soft cloth, working from the outside of the stain inward.

Step 4: Use a dry cloth to remove any excess moisture.

Step 5: Let the area air dry completely. If needed, use a hairdryer on the cool setting to speed up drying.

Note: Always test any cleaning solution on a hidden area of the fabric before applying it more broadly.

Here’s a Tip:
Many customers have had success using Folex® Instant Carpet Spot Remover for spot-cleaning the Cali Sectional. It's a gentle, no-rinse formula that lifts most stains effectively. Still, we recommend always performing a patch test first.

Cushions are the heart of comfort and appearance in any seating. Keep them clean, well-shaped, and long-lasting with the right care routine.

Steps to Clean Cushions -
Step 1: Remove cushions (if detachable) to access seams and clean surrounding surfaces.

Step 2: Use a vacuum with a soft-bristle or upholstery attachment to remove dust, debris, and pet hair.

Step 3: For light stains, blot with a clean white cloth dampened in a mixture of mild dish soap and water. Dab—do not rub.

Step 4: Blot again with a dry cloth to remove moisture.

Step 5: Let the cushion air dry completely before putting it back.

Note: Always test any cleaning solution on a hidden area before applying it across the entire surface.

Fluffing & Reshaping Cushions
Over time, cushions can lose their shape or appear sunken. Regular plumping helps restore their structure and comfort.

Steps to Plump Cushions -

Step 1: Remove throws or decorative pillows.

Step 2: If your cushions are removable, rotate and flip them weekly to distribute wear.

Step 3: Plump each cushion by hand—grab the edges and push the filling toward the center.

Step 4: For fixed cushions, use the “Union Jack” method: start at the center of the cushion and smooth it outwards, first horizontally, then vertically, and finally diagonally. This redistributes the filling and helps it regain its natural shape.
Step 5: Finish by gently patting the sides of scatter cushions and decorative pillows using a soft patting motion to bring air back into the filling and restore fullness.

Here’s a Tip:
• For sagging seat cushions, place a firm foam insert inside the cover to restore lift.
• Vacuuming helps redistribute filling and reduces fabric wear.
• If your cushions feel uneven, check if the inserts are zipped or compartmentalized—you may be able to adjust the fill inside manually.

Steps to Repair Scratches on Gloss Lacquer -
Step 1: Get the TOV Replacement Paint Kit from our official product care page.

Step 2: Lightly sand the scratch using minimum 1000-grit sandpaper. Sand only the affected area.

Step 3: Apply thin, even layers of paint. Let each layer dry before adding another.

Step 4: Speed up drying using a blow dryer on cool setting.

Step 5: Buff gently with a soft rag to finish.

Here’s a Tip:
For best results, work in a well-ventilated area and avoid using abrasive cloths that may damage the surface finish.

Marble is a beautiful but porous material, meaning it easily absorbs liquids and is vulnerable to stains and etching (surface dulling) caused by acids like lemon juice or vinegar. Proper sealing and cleaning help preserve its elegance and protect it from permanent damage.

Sealing Marble to Prevent Stains
You’ll Need -

• Granite Gold Daily Cleaner - a cleaner designed for marble and natural stone
• Microfiber cloths - lint-free, non-abrasive
• Granite or stone sealer - safe for polished, honed and porous finishes (avoid citrus-based or acidic formulas)

Steps to Seal Marble -
Step 1: Thoroughly clean the surface using a natural stone cleaner and let it dry completely.

Step 2: Test the sealer on a small, hidden section of marble and wait 24 hours to ensure it doesn't cause discoloration or film buildup.

Step 3: Using a soft microfiber towel, apply the sealer in thin, even layers across the surface.

Step 4: Let the sealer sit for the dwell time recommended on the product label.

Step 5: Wipe away any excess before it dries to avoid a sticky residue.

Step 6: For more porous marble, apply a second coat after 15–30 minutes, following the same steps.

Step 7: Allow the surface to cure fully before use (usually 24 hours).

Here’s a Tip:
Seal marble countertops and tabletops once a year to maintain protection against everyday spills and splashes.

How to Check If Marble Needs Resealing
Use one of these simple at-home tests to know when it's time to reseal your marble surface.

Water Drop Test -
Step 1: Sprinkle a few drops of water on the marble.

Step 2: Wait 4 minutes.

Step 3: If the water is absorbed and darkens the stone, resealing is recommended.

Mineral Oil Test -
Step 1: Place a few drops of mineral oil on the marble.

Step 2: Wait 10 minutes, then wipe it off.

Step 3: If the spot darkens, the surface has absorbed the oil—time to reseal.

Removing Stains from Marble
Even sealed marble can stain if liquids sit too long. Here's how to treat the most common types of marble stains with care—using the right method for each.

Note: Always test any cleaning method on a hidden area to ensure it doesn’t damage the finish before applying it across the entire surface.

Water Spots & Rings: Usually caused by hard water deposits or moisture left on the surface.
To Remove -

• Gently buff the affected area using 0000-grade dry steel wool.
• Wipe away any dust or debris with a microfiber cloth.


Oil-Based Stains (Grease, Cosmetics, Cooking Oil): These stains darken the stone and may appear slightly translucent.
To Remove -

• Apply a few drops of mineral spirits, ammonia, or acetone to a clean cloth.
• Gently blot the stained area (don’t scrub).
• Repeat as needed until the oil lifts.
• Follow up by resealing the marble after cleaning.

Organic Stains (Coffee, Tea, Fruit, Food, Tobacco): These leave brown, yellow, or pink discoloration over time.
To Remove -
Step 1: Mix a solution of 12% hydrogen peroxide and a few drops of ammonia.

Step 2: Apply with a soft cloth and blot (don’t rub) the area.

Step 3: Let it sit for a few minutes, then wipe away with a damp microfiber towel.

Step 4: Rinse and dry the surface completely.

Ink Stains: Different approaches work depending on marble color.
Light-colored marble -

• Use a cloth soaked in hydrogen peroxide or household bleach.
• Blot gently and wipe dry.

Dark-colored marble -

• Use a soft cloth with acetone or lacquer thinner.
• Blot, then rinse thoroughly with water.

Metal Stains (Rust, Copper, Bronze): Appear as orange, green, or brownish discoloration caused by metal objects sitting on wet stone.
To Remove:

• Apply a marble-safe poultice made for rust removal (available online or at hardware stores).
• Follow the manufacturer’s instructions for application and wait time.
• Deep rust may be permanent—multiple applications may be required.
  

Here’s a Tip:
Always use coasters or protective pads under metal items placed on marble.

Concrete has a beautiful raw texture but can be prone to surface imperfections like minor scrapes or chips. TOV offers a simple solution to refresh and restore these areas.

Steps to Touch Up Concrete -
Step 1: Clean the surface thoroughly to remove any dirt, dust, or oil buildup.

Step 2: Gently sand the damaged area with fine-grit sandpaper to smooth rough edges.

Step 3: Apply the TOV Concrete Repair Kit as per the instructions included in the box.

Step 4: Allow the repair product to dry fully before placing anything on the surface.

Recommended Resources:

• TOV Concrete Repairing Instructions (PDF)
• Watch the Concrete Repair Video

Here’s a Tip:
Clean the surrounding area thoroughly before applying the repair compound—this improves adhesion and ensures a seamless finish.

Fiberglass Reinforced Plastic (FRP) is durable, water-resistant, and commonly used for structural furniture components or bathroom furniture. However, black stains—often caused by mildew or grime buildup—can dull its appearance over time.

Note: Always test any cleaning method on a hidden area to ensure it doesn’t damage the finish before applying it across the entire surface.

Steps to Remove Black Stains from FRP -
Step 1: Start by rinsing the area with warm water to remove loose surface debris.

Step 2: Use a non-abrasive FRP-safe cleaner and a soft sponge or microfiber cloth to gently scrub the surface.

Step 3: Rinse again with clean water and dry the area thoroughly to prevent moisture buildup.


Recommended Product: Bio-Clean Hard Water Stain Remover  (safe for FRP) – highly rated, non-toxic, and safe for use on fiberglass surfaces.

Watch the FRP Cleaning Video Guide

Here’s a Tip:
Avoid using harsh chemicals like bleach, citrus-based cleaners, or abrasive scrubbers—they can damage the gel coat or cause discoloration.

Rattan

• A flexible vine used to shape frames or rounded edges of furniture.
• Needs occasional moisturizing in dry environments.
• Absorbs water easily — avoid over-wetting.

How it looks: Rounded, vine-like structure with smooth surface.
Usually found in: Frames, armrests, curved edges.

Cane

• Flat strips made from the outer skin of rattan, woven into patterns.
• Can loosen or sag over time — always use a cushion.
• Clean both sides with diluted soap and let dry completely.

How it looks: Shiny, flat weave in a crisscross pattern.
Usually found in: Chair seatbacks, drawer panels, chair bottoms.

Bamboo

• Hollow, rigid stalk used for structure.
• Can crack if exposed to dry heat — keep away from vents or heaters.
• Wipe with a damp cloth; don’t use oils.

How it looks: Hollow and smooth with visible joints or “rings”.
Usually found in: Furniture legs, frames, support structures.

Seagrass

• Thick, rope-like fiber with a natural twist.
• Avoid soaking — spot clean only and air dry.
• Can soften or lose shape if exposed to too much moisture.

How it looks: Coarse and rope-like texture with twisted strands.
Usually found in: Seats, poufs, ottomans, woven benches.

Willow & Reed

• Lightweight, delicate weave — mostly decorative.
• Not designed to hold weight or handle frequent use.
• Clean gently with a soft brush — avoid rubbing.

How it looks: Thin, handwoven strands with slight imperfections.
Usually found in: Accent chairs, baskets, decor accessories.

Resin Wicker (Synthetic)

• Plastic-based material designed to look like natural wicker.
• Durable, water and UV resistant — perfect for outdoor use.
• Can be cleaned with a hose or general-purpose cleaner.

How it looks: Smooth, uniform weave; may feel slightly plastic or rubbery.
Usually found in: Outdoor chairs, patio sets, waterproof furniture.

Rattan is a flexible, vine-like material often used in curved furniture frames and decorative elements. Its lightweight strength makes it a favorite in furniture design—but it needs a little moisture balance to stay in top shape.

For Light Cleaning -

• Wipe gently with a slightly damp microfiber cloth.
• Avoid over-wetting—rattan absorbs moisture easily and may swell or crack.

For Deeper Cleaning -

• Use a bowl of warm water mixed with mild dish soap.
• Dip a soft cloth into the solution, wring it out well, and wipe the rattan surface.
• Use a soft toothbrush to clean detailed weave or crevices.
• Dry immediately with a towel. Never air dry wet rattan indoors—it may warp.

Over time, rattan can become brittle and dry, especially in air-conditioned rooms or dry climates.
Steps to Restore Moisture of Dry Rattan -
Step 1: Mix a diluted solution of Murphy’s Oil Soap with water.
Step 2: Lightly spritz the back side of the rattan only—avoid soaking.
Step 3: Wipe with a clean cloth and allow to fully air dry before use.

If mold or mildew appears due to humidity you can follow the steps below
Steps for Stain & Mildew Removal -
Step 1: Mix 1 part bleach to 4 parts water.
Step 2: Lightly scrub the affected areas using a soft cloth or sponge.
Step 3: Rinse with a clean damp cloth and dry outdoors in shade.

Recommended Products:

• Murphy’s Oil Soap Original Wood Cleaner, 32-Ounce: Great for regular cleaning of wood-based woven materials.
• Clorox 30791 Concentrated Outdoor Bleach, 120-Ounce: Effective for mildew treatment when diluted appropriately.​
• Detail Factory Ultra-Soft Detailing Brush: Ideal for cleaning intricate weave patterns without causing damage.​

Here’s a Tip:
• Rotate rattan furniture every few months to prevent uneven sun fading.
• Avoid placing rattan next to heaters, radiators, or direct sunlight.

Cane is the smooth, glossy outer layer peeled from the rattan vine and woven into flat, airy grid patterns. It’s commonly used for chair backs, seats, and panels due to its elegant look—but cane is also delicate and moisture-sensitive, so it needs thoughtful maintenance.

For Light Cleaning -

• Wipe gently using a soft microfiber cloth lightly dampened with water.
• Avoid harsh scrubbing—the glossy finish can scratch easily.
• Never saturate cane; excessive moisture causes sagging and splitting.

For Deeper Cleaning -

• Mix mild dish soap with warm water in a small bowl.
• Dampen a soft cloth with the solution (wring it out well!) and gently wipe the surface.
• Use a soft detailing brush to get into crevices or tightly woven spots.
• Dry immediately with a clean towel and allow it to fully air dry before use.

For Preventing Sagging in Cane Seats -

• Cane is flexible but can stretch and sag over time with weight and prolonged use.
• Most cane seating is intended to be used with cushions.
• Cushions help distribute weight evenly, reducing direct pressure on the weave.
• Using cushions not only improves comfort but also extends the lifespan of the cane.

Over time, cane may lose its tautness or show signs of mildew if exposed to moisture or humidity.
Steps for Tightening Loose Cane -
Step 1: Lightly mist the back side of the cane panel with clean water using a spray bottle.
Step 2: Allow it to air dry naturally (avoid sunlight or heat).
Step 3: As it dries, the fibers will shrink slightly—restoring tension in most cases.

Steps for Mildew Removal -
Step 1: Mix 1 part bleach to 4 parts water.
Step 2: Lightly scrub the affected areas using a soft cloth or sponge.
Step 3: Rinse with a clean damp cloth and dry outdoors in shade.

Recommended Products:

• Murphy’s Oil Soap Original Wood Cleaner, 32-Ounce: Great for regular cleaning of wood-based woven materials.
• Clorox 30791 Concentrated Outdoor Bleach, 120-Ounce: Effective for mildew treatment when diluted appropriately.​
• Detail Factory Ultra-Soft Detailing Brush: Ideal for cleaning intricate weave patterns without causing damage.​

Here’s a Tip:
• Always clean both sides of cane for deeper maintenance—it allows even drying and prevents warping.
• Avoid using oils or conditioners on cane. They may soften the weave and reduce its strength.
• Use seat cushions to reduce wear and avoid stretching on cane seats.

Bamboo is a hollow, segmented natural material that’s strong and stylish but not very flexible. It’s commonly used in structural furniture parts like legs, armrests, and backrests. Bamboo’s finish can wear unevenly without proper upkeep—especially if exposed to moisture or weight strain.

For Light Cleaning -

• Wipe with a dry microfiber cloth to remove dust and debris.
• For surface marks, dampen the cloth slightly—never soak bamboo.
• Always wipe along the grain or node direction to avoid stress on the fibers.

For Deeper Cleaning -

• Mix a mild solution of dish soap and warm water in a small bowl.
• Dip and wring out a soft sponge or cloth; gently clean the surface.
• Use a soft toothbrush to detail around joints, nodes, or texture breaks.
• Dry with a towel immediately to prevent moisture absorption.

Over time, bamboo can become brittle—especially in dry or fluctuating humidity conditions.
Steps to Restore Moisture of Bamboo -
Step 1: Apply boiled linseed oil or pure tung oil with a soft cloth.
Step2: Let it absorb for a few hours, then wipe off excess.
Step3: Place in a shaded, humid environment to restore balance.

If mold or mildew appears due to humidity you can follow the steps below
Steps for Mold & Mildew Removal -
Step 1: Mix 1 part bleach with 4 parts water.
Step2: Use a clean sponge to lightly scrub affected areas.
Step3: Rinse well and allow to dry outdoors in a shaded space.

Recommended Products:

• Hope’s Pure Tung Oil – 16 oz: For deep conditioning and restoring shine.
• Clorox Outdoor Bleach Cleaner – 120 oz: For mildew removal when diluted properly.
• BSMstone Wooden Handle Brush Hand Broom: Ideal for gentle cleaning in tight weave areas.

Here’s a Tip:
• Avoid placing bamboo furniture directly on cold concrete or damp floors.
• If stored long-term, wrap in breathable fabric—never plastic—to prevent trapped humidity.

Seagrass is a thick, rope-like natural fiber with a subtle sheen and a neutral tone. Often used in woven seat surfaces and bench tops, it’s strong yet slightly flexible. However, seagrass is prone to moisture absorption and can develop odors or mildew without proper care.

For Light Cleaning -

• Dust or vacuum using a brush or upholstery attachment.
• Gently wipe with a barely damp microfiber cloth—do not oversaturate.
• Avoid soaking or using spray cleaners directly on the weave.

For Deeper Cleaning -

• Mix warm water with a few drops of mild dish soap.
• Dip a cloth into the solution, wring it out, and gently dab or wipe the surface.
• Use a soft-bristle brush to get between weaves.
• Dry immediately with a clean towel.

For Airing Out & Preventing Odor  -

• Rotate the piece regularly to avoid moisture buildup underneath.
• Allow fresh air circulation—ideal for indoor spaces with windows or occasional sun exposure.
• For persistent odor, try a natural fabric refresher spray (alcohol- and bleach-free).

Over time, seagrass can absorb smells from spills, pets, or the environment. Use this method to refresh the fibers.
Steps to Deodorize Seagrass -
Step 1: Sprinkle a generous layer of baking soda across the surface.
Step2: Let it sit for at least 2–3 hours (or overnight if possible).
Step3: Vacuum thoroughly using a brush head attachment.

Recommended Products:

• Arm & Hammer Pure Baking Soda: A safe, effective way to neutralize odors in seagrass.
• Bissell Upholstery & Furniture Brush Attachment: Helps lift debris and clean between fibers using a vacuum cleaner.
• ECOS Breeze Lemongrass Fabric Refresher & Odor Eliminator: Gentle, non-toxic, and seagrass-safe for odor control.

Here’s a Tip:
• Never soak seagrass—weaves may shrink, warp, or become brittle.
• Avoid heavy use in damp or humid areas (like bathrooms or outdoor patios).
• To freshen naturally, place your seagrass item in filtered sunlight for an hour or two—never direct sun.

Willow and reed are lightweight, natural fibers often used for decorative accent chairs, baskets, and accessory pieces. They're flexible but delicate, making them susceptible to splitting, fraying, or warping without gentle maintenance. Because of their lightness, they're best suited for low-traffic, indoor use.

For Light Cleaning -

• Gently dust with a soft microfiber cloth or use a handheld vacuum with a low-suction upholstery attachment.
• For fine detailing, use a soft detailing brush to remove trapped dirt.
• Avoid getting willow or reed overly damp—moisture weakens the fibers and can cause sagging.

For Deeper Cleaning -

• Fill a small bowl with warm water and mild dish soap.
• Dampen a soft cloth and gently dab the surface—do not scrub or soak.
• Use a soft toothbrush to clean woven joints or textured areas.
• Dry immediately with a clean towel, and let air dry in a shaded, ventilated area.

For Preventing Cracks or Warping -

• Keep willow and reed away from heating vents, fireplaces, or AC units.
• Rotate decorative items periodically to avoid uneven fading or wear.
• Use cushions on chairs to distribute weight and reduce pressure on the weave.

Steps to Repair Small Splits or Frays of Willow or Reed -
Step 1: Apply boiled linseed oil or pure tung oil with a soft cloth.
Step2: Let it absorb for a few hours, then wipe off excess.
Step3: Place in a shaded, humid environment to restore balance.

Recommended Products:

• Hope’s Pure Tung Oil – 16 oz: Nourishes dried-out reeds and helps prevent cracking.
• Bissell Upholstery & Furniture Brush Attachment: Great for safe vacuuming of lightweight fibers.
• Detail Factory Ultra-Soft Detailing Brush: Ideal for light cleaning without damaging delicate weaves.

Here’s a Tip:
• Never store willow or reed furniture in a sealed plastic bag or airtight closet. Trapped humidity can cause mildew and rapid deterioration.
• Instead, store in a fabric furniture bag or breathable cotton sheet to allow airflow.

Synthetic wicker, made from resin or vinyl, mimics the look of natural weave but is specifically designed for outdoor durability. These materials are water-resistant, UV-stable, and low maintenance—but even they require routine care to maintain appearance and flexibility over time.

• Resin is more rigid and textured
• Vinyl is smoother and more flexible

For Light Cleaning -

• Wipe with a damp microfiber cloth to remove surface dust and dirt.
• Use a soft brush or vacuum with an upholstery attachment to clean weave grooves.
• Spot clean with water and mild dish soap.

For Deeper Cleaning -

• Mix warm water with mild dish soap in a spray bottle.
• Spray directly on the wicker surface.
• Scrub gently with a soft nylon brush or sponge.
• Rinse with a low-pressure hose or damp cloth.
• Dry with a towel or let air dry in the shade.

For Preventing Fading & Brittleness -

• Keep synthetic wicker out of direct sunlight for extended periods—UV rays can fade the color over time.
• During off-season months, cover or store furniture in a shaded, dry space.
• Avoid placing hot objects (like grills or fire pits) near vinyl/resin furniture.

If mold or mildew appears due to humidity you can follow the steps below
Steps for Mold & Mildew Removal -
Step 1: Mix 1 part white vinegar to 3 parts warm water.
Step2: Apply the solution using a sponge or spray bottle.
Step3: Let sit for 15 minutes, then scrub with a soft brush.
Step4: Rinse and towel dry.

Recommended Products:

• 303 UV Protectant Spray for Plastic, Vinyl & Resin: Helps prevent fading and cracking from sun exposure.
• Clorox Outdoor Bleach Cleaner – 120 oz: For mildew removal when diluted properly.
• Bissell Upholstery Tool Dust Brush Combo: A safe soft-bristle vacuum brush to clean weave grooves and hard-to-reach corners.
• BSMstone Wooden Handle Brush Hand Broom: Ideal for dusting and cleaning furniture, including synthetic wicker pieces.

Here’s a Tip:
• Always rinse off any cleaner residue completely—leftover soap can attract dirt.
• Vinyl tends to become brittle over time in extreme cold—store indoors when possible in winter climates.

Wobbling furniture is often caused by assembly misalignment or uneven floors. Fortunately, a few quick checks and adjustments can help stabilize the piece.

Steps to Fix Uneven Legs or Wobbling -
Step 1: Double-check the leg labels—legs marked “B” may include sub-labels like B1, B2, etc. Make sure each leg is installed in the correct position based on the underside label or instruction guide.
Step 2: Loosen all bolts halfway before making any adjustments. This allows the frame to settle naturally when upright.
Step 3: Place the furniture upright on a flat surface (a floor or table). Gently press down on each corner to help the legs level out.

Step 4: Once leveled, tighten each bolt fully, alternating between opposite corners for balance.

Step 5: Look underneath the legs and check for adjustable glides or foot levelers -
• If present, rotate to raise or lower the leg for fine-tuning.
• If your legs do not have adjustable tips, place a felt pad or wedge under the shorter leg to help balance it.

Here’s a Tip:
• Always assemble furniture on a flat surface—like hardwood or tile—not carpet.
• If your floor is uneven, add a felt pad or shim under the shorter leg until the wobble disappears.

Uneven cabinet doors can shift during transit or assembly. TOV’s concealed European-style hinges offer built-in adjustability, allowing you to fine-tune spacing and alignment without removing the doors.

Steps to Adjust Cabinet Hinges or Uneven Doors -
Step 1: Identify which adjustment is needed:

• Too far apart or overlapping? → Side-to-side
• Sticking out or sitting too deep? → Depth
• Misaligned vertically? → Height

Step 2: Open the cabinet and locate the adjustment screws on the hinge hardware.
Step 3: Use a standard Phillips screwdriver to adjust as needed:

• Side-to-Side Gap: Turn the screw on the hinge arm to move the door left or right.
• Depth (In/Out): Use the front screw to pull the door closer or push it further from the cabinet frame.
• Vertical Position (Up/Down): Loosen the mounting plate screws on the backplate and gently move the door up or down before tightening again.

Step 4: Make small turns and test the door after each adjustment. Repeat as needed until gaps are even and doors are flush.

Here’s a Tip:
• Adjust one door at a time to avoid confusing changes.
• Use painter’s tape to mark hinge positions before making major changes—this helps you return to the original position if needed.
• If a door won’t stay closed, check for loose screws or twisted hinges and tighten/realign accordingly.

A stable sleep setup starts with secure bed slats. If your slats shift or feel unstable, these steps will help you reinforce them using TOV’s Easy KD Roll-Out Slat System.

How the System Works: TOV beds use a roll-out system where slats are pre-connected via nylon straps and secured by friction, weight, and—if needed—light hardware.

Steps to Stabilize Bed Slats -
Step 1: Ensure the slats are laid out evenly across the bed frame - Make sure the nylon strap is flat and not twisted between slats.

Step 2: Double-check that each slat’s end peg fits securely into the corresponding hole or groove in the bed frame - Press down gently to seat the slats properly.

Step 3: Add the mattress to weigh the system down - The mattress weight will help keep the slats in place through friction.

Step 4: For extra stability, use small wood screws to secure the outermost slats.


Note: Drill pilot holes before screwing into the bed frame to avoid wood splitting.

Here’s a Tip:
• If your bed has center support beams, make sure they are also properly installed and level before placing the slats.
• Slats should never feel bouncy or loose under pressure—tightening even 2 or 3 key slats can greatly improve stability.

Drawer removal may be necessary for cleaning, repositioning, or accessing hidden compartments. TOV furniture may include side-mount or undermount glides, each with a different release mechanism.

Steps to to Remove Side-Mount Drawer Glides -
Step 1: Fully extend the drawer.

Step 2: Locate the plastic release levers on each drawer rail.

• Lift the left lever up
• Push the right lever down

Step 3: While pressing the levers, gently pull the drawer toward you until it slides free.

Step 4: To reinstall, fully extend the metal glides on the cabinet and carefully slide the drawer back in along the tracks until it clicks into place.


Steps to Remove Undermount Drawer Glides -
Step 1: Open the drawer fully.

Step 2: Look under the drawer near the back—you’ll see two plastic tabs or clips on either side.
Step 3: Push both tabs inward at the same time while pulling the drawer outward to release.

Step 4: To reinstall, align the metal glide rails with the drawer’s underside grooves and push in until it clicks.

🔗 Watch Drawer Removal Video (TOV)

Here’s a Tip:
Always support the bottom of the drawer with your hand while removing—especially wide or heavy drawers.
• If it feels stuck, avoid forcing it. Double-check that the clips or tabs are fully disengaged.
• Drawer rails must be fully extended before reinstallation to avoid misalignment.

Missing a screw, leg, or bracket? Don’t worry—many components are pre-packed inside the product or hidden within the packaging. Here’s how to check before requesting a replacement.

Steps to Check for Missing Hardware -
Step 1: Before discarding packaging, thoroughly inspect:

• Inside zippered or Velcro compartments
• Inside drawers or underneath cushions
• Cardboard sleeves or taped panels

Step 2: Look for printed codes on the packaging or instruction manual:

• Leg Location Code: Tells you where each leg belongs (e.g., B1, C2).
• Hardware Location Code: Helps identify where screws, Allen keys, or brackets are stored.

Step 3: If items are still missing, contact TOV Customer Support with the following info:

• Product name and SKU
• Description of missing part(s)
• Photos of packaging and assembly progress
  
  

🔗 View Leg & Hardware Location Guide (PDF)

Here’s a Tip:
• Don’t toss the packaging until assembly is 100% complete—many key pieces are packed in non-obvious places.
• Keep your instruction manual—it’s often printed with your item’s specific hardware location codes.

TOV beds come with labeled components and pre-drilled holes to make assembly easier. Follow this step-by-step guide for a smooth setup.

Steps to Assemble Your Bed Frame -
Step 1: Unpack all components and identify the following (Refer to the included instruction manual for your model):

• Headboard
• Footboard
• Side rails
• Center rail (if applicable)
• Slats and hardware pack

Step 2: Attach the side rails to the headboard and footboard using the provided bolts.

• Align the pre-drilled holes carefully
• Insert bolts and half-tighten until all connections are in place

Step 3: If included, secure the center support rail using brackets or screws.

Step 4:Roll out and place the slats across the frame, ensuring even spacing. Some slat systems will have labeled end pegs or nylon straps to guide positioning.
Step 5: Once aligned, fully tighten all bolts and test for sturdiness.

🔗 Watch Bed Assembly Video

🔗 Bed Component Introduction Guide (PDF)


Here’s a Tip:
• Always use a power drill on a low torque setting or a manual Allen key to avoid stripping bolts.
• For king/queen frames, having a second person helps keep rails aligned during setup.

Some TOV chairs ship with a KD (Knock-Down) swivel base, which requires minimal assembly. These instructions will help you align and secure the swivel mechanism safely.

Steps to Assemble a KD Swivel Base -
Step 1: Turn the chair upside down or unzip the base covering (if present) to access the interior cavity where the swivel mount attaches.

Step 2: Align the bolt holes in the base with those in the swivel mechanism.

Step 3: Use the included hardware to secure the swivel:
• Insert all bolts loosely at first
• Adjust the swivel plate as needed to ensure proper alignment
• Then fully tighten the bolts in a crisscross pattern
Step 4: Flip the chair upright and gently rotate the seat to test the movement - Make sure it spins evenly without resistance or noise.

🔗 Watch Swivel Base Assembly Video

Here’s a Tip:
• Some bases may require rotating the swivel mechanism slightly to expose all the bolt holes.
• Use thread-locking adhesive if you notice the bolts loosening over time

Some TOV drawer units feature a hidden or floating front panel (called a HUMP panel) that allows for clean aesthetics with discreet access. Follow these steps to remove or reattach it safely.

Steps to Remove the Front Panel -
Step 1: Fully extend the drawer to access the interior.

Step 2: Look along the inner top edge of the drawer front—you’ll see locking clips or release tabs (plastic or metal, depending on the model).

Step 3: Press or pull the release mechanism inward while gently pulling the drawer front outward.
Step 4: Press or pull the release mechanism inward while gently pulling the drawer front outward.

Steps to Remove the Front Panel -
Step 1: Align the panel’s pre-drilled holes or clips with the receiving brackets inside the drawer.

Step 2: Press the panel inward until you hear a soft “click,” indicating it’s securely locked in.

🔗 Watch HUMP Drawer Front Panel Removal Video

Here’s a Tip:
• Keep a small flathead screwdriver handy if clips are recessed or firm.
• Always remove the drawer from the unit before attempting to detach the front panel to prevent stress on the hinges or glides.

The ROMP Bed features a fully upholstered look with a removable slipcover that attaches to the bed rails. This makes maintenance easier while preserving TOV’s signature style.

Steps to Attach the Slipcover to the Rails -
Step 1: Unfold the slipcover and identify each panel:

• Side panels
• Headboard and footboard sections
• Corner seams

Step 2: Align the slipcover to the bed rails based on the labeling (if present) or shape - Match seams to bed corners for a tailored fit.

Step 3: Begin attaching the slipcover from the headboard side, pulling it over the rails snugly - Smooth the fabric as you go to prevent bunching.
Step 4: Use the Velcro, hidden zippers, or hook-and-loop fasteners underneath the frame to secure the slipcover into place - Work your way along the sides and finish at the footboard.
Step 5: Tuck or adjust any loose fabric for a clean, fitted appearance.

🔗 ROMP Bed Slipcover Video Guide

Here’s a Tip:
• Steam the slipcover gently before or after attaching for a wrinkle-free finish.
• Always check the care label before laundering or steaming to avoid fabric damage.

Shipping for orders $1-$299 is $9.99.

This service level provides:

• Delivery to the Front doorstep on the ground floor or entrance area of the customer's home where the delivery can be safely placed.
  
• No Appointment scheduling for smaller items.
  
• Appointments will be scheduled for larger items.
  
• No unpacking.
  
• No Signature required.

​In-room shipping includes a two-person delivery team that will deliver your order to the room of your choice for all qualifying products. This is an excellent option if you need some help moving big pieces of furniture or living in an apartment. Your order will be delivered with a specialized furniture carrier and includes appointment scheduling options before delivery.

Here’s what to expect from our in Home Delivery Service:
​

• We’ll bring your order beyond the doorstep and into whatever room you’d like up to 2 flights of stairs.
• We will not unbox the item and we will not remove any cartons.
• Carrier will contact you via email and phone to schedule and confirm delivery.
• On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
• We’ll require your signature to confirm the delivery.
• If you have any thoughts of returning, you will be required to work with carrier to keep the boxes.

Get your order delivered to the room of your choice and fully assembled by a two-person delivery team. This is great for busy people or those who hate putting together furniture. Your order will be delivered with a specialized furniture carrier and includes appointment scheduling options before delivery. Please note that while our delivery team will always do their best to help, they do not dispose of packaging, just in case you decide to return or exchange your product. By selecting an upgraded delivery service, TOV may choose to only arrange one delivery once all the items on your order become available. If requested, we can arrange a second shipment for an additional cost. Please get in touch with us if this is something you would like to do.

This service level provides:

• Appointment scheduling.
• Unpacking at customer's home.
• Placement of furniture in room of choice.
• Up to Two flights of stairs.
• If you have any thoughts of returning, you will be required to work with carrier to keep the boxes.
• Signature required.
• While our delivery teams are very handy, they don’t install items that will permanently modify your space (such as anti-tipping hardware or securing any items to your walls or mirrors, hanging art, lighting ). To see how much assembly your items require, check out the Assembly Instructions that can be found on each product page.

For larger items, our furniture delivery specialists will schedule a delivery appointment with you or your customer in advance. On the scheduled date, the delivery team will bring the items to the first dry spot or "threshold" of your home, requiring a signature upon receipt. If you live in building, the carrier may be able to bring the product upstairs to your door if there are no steps involved and the elevator is large enough but this is not guaranteed or part of our normal delivery procedure.

If we cannot contact the recipient within 15 calendar days to arrange delivery, and there is no communication from you or the delivery agent, TOV Furniture reserves the right to consider the order canceled as a buyer's remorse and return shipping fees will apply. Storage fees will apply if the recipient cannot accept delivery within a reasonable timeframe.

This option generally applies to smaller items shipped via parcel carriers. The order will be delivered to your doorstep or the entrance of your building, and a signature is not required. The recipient is responsible for bringing the items into the home and performing any necessary assembly. Delivery appointments are not scheduled in advance, but can be monitored in the provided tracking information to check the expected delivery date or contact the carrier directly for updates.

• Returns are accepted for all categories except pillows, throws, rugs, cups, placemats, and mattresses.
• Items must be in their original packaging and like-new condition—products with scratches, stains, damage, or modifications cannot be returned.
• Standard Shipping and White Glove Shipping fees from your original order are non-refundable once these services have been provided by the carrier.
• We are unable to accommodate returns, exchanges, or refunds for Clearance or Final Sale items.
  If a delivery is refused due to sizing issues, it will be classified as a buyer’s remorse return and subject to the same return fees.

Products must be in new or unused condition (for example no stains, tears, or other soiling including odors). Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
Products must be returned in the original packaging with all original product inserts. Last Chance, Final Sale and Clearance item sales are final, and returns cannot be issued. Any return shipping and/or delivery fees are non-refundable. Proof of purchase is required for all returns and refunds.

The returned merchandise will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined that the product is in as-new condition, our team will process your return and issue a store credit minus return shipping fees and restocking fee.

• The item(s) is determined by TF or the manufacturer to have been used or damaged by a customer.
• If the item(s) was returned C.O.D. If the item(s) is not returned in its original packaging or equivalent.
• If the item(s) does not have a Return Authorization Number affixed to the outside of the package.
• If the item(s) are returned with damage and cause of damage is determined to be a result of shipper’s mishandling.
  
  Initiate a return request here.

If an item is damaged or defective but repairable, TOV Furniture reserves the right to arrange for a specialized furniture repair technician to visit the customer’s home for repairs. The technician will address only the damage specified in the claim. If the customer requests repairs for issues not reported in the claim, TOV will not cover those costs. Replacements or credits will only be issued if the item is deemed irreparable. If the item is deemed repairable and the customer refuses this resolution, this would be considered buyers remorse.

We stock a comprehensive range of spare parts, including legs, hardware packs, and more. For minor damage or when only a replacement part is needed, we will provide the specific part rather than a full replacement.

For minor issues, we may offer a small "Keep As Is" discount to the customer. However, this discount will not be combined with other resolutions. If a full replacement or other corrective measures are provided, the "Keep As Is" discount will not apply. Each resolution option will be handled independently to ensure the customer’s concerns are effectively addressed. By accepting a Keep As Is solution, it will void our standard warranty.

If a replacement is deemed necessary for a manufacturer defect or a transit related issue, TOV Furniture will provide it at no cost. If the replacement costs are deemed excessive, we reserve the right to cancel the order and issue a refund.

If a full replacement or refund is provided for a damaged or defective item, TOV Furniture reserves the right to request that the original item be donated. Proof of donation must be submitted before the refund or replacement is processed.

If an order is currently in transit but has not been delivered yet, and the customer requests a cancellation, it would be considered a buyers remorse returns and it will be the customer's responsibility to cover the return fees + a restocking fee.