Need Some Help?

Shipping for orders $1-$299 is $9.99.

This service level provides:

• Delivery to the Front doorstep on the ground floor or entrance area of the customer's home where the delivery can be safely placed.
  
• No Appointment scheduling for smaller items.
  
• Appointments will be scheduled for larger items.
  
• No unpacking.
  
• No Signature required.

​In-room shipping includes a two-person delivery team that will deliver your order to the room of your choice for all qualifying products. This is an excellent option if you need some help moving big pieces of furniture or living in an apartment. Your order will be delivered with a specialized furniture carrier and includes appointment scheduling options before delivery.

Here’s what to expect from our in Home Delivery Service:
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• We’ll bring your order beyond the doorstep and into whatever room you’d like up to 2 flights of stairs.
• We will not unbox the item and we will not remove any cartons.
• Carrier will contact you via email and phone to schedule and confirm delivery.
• On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
• We’ll require your signature to confirm the delivery.
• If you have any thoughts of returning, you will be required to work with carrier to keep the boxes.

Get your order delivered to the room of your choice and fully assembled by a two-person delivery team. This is great for busy people or those who hate putting together furniture. Your order will be delivered with a specialized furniture carrier and includes appointment scheduling options before delivery. Please note that while our delivery team will always do their best to help, they do not dispose of packaging, just in case you decide to return or exchange your product. By selecting an upgraded delivery service, TOV may choose to only arrange one delivery once all the items on your order become available. If requested, we can arrange a second shipment for an additional cost. Please get in touch with us if this is something you would like to do.

This service level provides:

• Appointment scheduling.
• Unpacking at customer's home.
• Placement of furniture in room of choice.
• Up to Two flights of stairs.
• If you have any thoughts of returning, you will be required to work with carrier to keep the boxes.
• Signature required.
• While our delivery teams are very handy, they don’t install items that will permanently modify your space (such as anti-tipping hardware or securing any items to your walls or mirrors, hanging art, lighting ). To see how much assembly your items require, check out the Assembly Instructions that can be found on each product page.

For larger items, our furniture delivery specialists will schedule a delivery appointment with you or your customer in advance. On the scheduled date, the delivery team will bring the items to the first dry spot or "threshold" of your home, requiring a signature upon receipt. If you live in building, the carrier may be able to bring the product upstairs to your door if there are no steps involved and the elevator is large enough but this is not guaranteed or part of our normal delivery procedure.

If we cannot contact the recipient within 15 calendar days to arrange delivery, and there is no communication from you or the delivery agent, TOV Furniture reserves the right to consider the order canceled as a buyer's remorse and return shipping fees will apply. Storage fees will apply if the recipient cannot accept delivery within a reasonable timeframe.

This option generally applies to smaller items shipped via parcel carriers. The order will be delivered to your doorstep or the entrance of your building, and a signature is not required. The recipient is responsible for bringing the items into the home and performing any necessary assembly. Delivery appointments are not scheduled in advance, but can be monitored in the provided tracking information to check the expected delivery date or contact the carrier directly for updates.