All TOV pieces are designed in-house by our Miami team and made by skilled artisans globally to bring you unique innovative design, and great quality at an accessible price.
How can I check if an item is in stock? +
Each product page will show availabilty and estimated ship time. Feel free to Contact us here and our team will verify availability and can help you pick the perfect piece.
Do you have a physical store I can visit? +
Yes! You're welcome to visit our Brooklyn showroom to see and feel our pieces in person. Want to see and feel materials before buying? We offer free swatches so you can shop with confidence from home. If you’re a designer or retailer, you can visit us at High Point Market.
Do you offer custom furniture? +
We don’t offer custom design, but many of our collections feature modular options, color choices, and performance fabrics. Need help finding the right fit? Our team’s here to help.
What if I need help choosing the right piece? +
We get it—furniture shopping can feel overwhelming. That’s why we offer free design services to help you bring your vision to life. Just tell us about your style, space, and goals, and our team will curate options that fit. You can also start a live chat with our team anytime.
Shipping, Delivery & Assembly +
How much is shipping? +
We offer free shipping on all orders over $299 for standard deliveries within the continental U.S.—no hidden fees or surprises. We also offer upgraded delivery options for an additional fee. Click here to see details. Please note: Some remote or hard-to-access areas may fall outside our standard delivery coverage or require a surcharge.
How long does delivery take? +
In-stock items usually ship within 1-3 business days. Transit times vary based on your location and the delivery method. Read more about shipping and delivery here.
Do you offer White Glove delivery? +
Yes! For larger items, you can upgrade to White Glove delivery at checkout. That means we’ll bring the item inside, unpack it, and set it up in your room of choice. Learn more here.
Can I schedule my delivery date? +
For standard curbside deliveries, we can’t guarantee a specific date—but you’ll receive tracking as soon as your order ships. For larger LTL shipments the carrier will call you to schedule a delivery window. Learn more here.
Do you deliver to Canada , Hawaii, Puerto Rico or Alaska? +
At this time, we only ship within the continental U.S. If you're outside that area and interested in a piece, we can send to a third party freight forward if you have one.
Will the delivery team assemble my furniture? +
White Glove delivery includes full assembly and room placement. For standard deliveries, items arrive boxed and typically require minimal or no assembly—most pieces involve simple, tool-free setup with clear instructions included. Learn more about upgraded delivery service here.
What if my building has delivery restrictions or stairs? +
Be sure to let us know at checkout if your delivery requires elevator access, walk-ups, COI requirements or has time restrictions. For multi-story walk-ups without an elevator, White Glove is strongly recommended.
Do you hold orders if not ready to receive delivery? +
Yes, we can hold your order for a limited time before it ships from our warehouse. If you’re not ready to receive delivery, just let us know at checkout or contact us right after placing your order. We’ll do our best to accommodate a short-term hold. Once an order has shipped, we’re unable to hold it free of charge—carrier storage fees or redelivery costs may apply for any delays at that stage.
Do you offer expedited shipping? +
At this time, we don’t offer expedited shipping on most items due to the size and handling requirements of our furniture. But we move fast—most in-stock orders ship within 1-3 business days. If you’re working with a deadline, contact us and we’ll do our best to help.
Returns & Cancellations +
What is your return policy? +
You can return most items within 15 days of delivery for a refund, minus a 20% restocking fee + return shipping. Items must be in original, unused condition and repackaged securely. See full return policy here.
How do I start a return? +
To start a return, just fill out our Returns Form with your order number and reason for return. We’ll send you return instructions and next steps from there.
Can I cancel or change my order after placing it? +
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Once an item ships, it follows our return policy.
Are there any restocking fees? +
Yes. All returns are subject to both a 20% restocking fee and return shipping costs. These fees are deducted from your refund. We’ll provide a full breakdown of the charges before you proceed, so you can decide if you’d like to move forward.
What if I received the wrong item? +
We’ll fix it—fast. Contact us here within 48 hours of delivery, and we’ll make it right!
Claims, Incident and Product Care +
What should I do if my item arrives damaged? +
Contact us within 48 hours using this form so we can make it right. Be sure to include photos of the damage and packaging—we’ll take care of the rest.
How do I submit a claim? +
You can fill out our claims form here. It only takes a minute, and our team will review it and get back to you with a prompt solution.
Do you replace parts? +
Yes! If your item is missing hardware or a part was damaged during transit, we’ll send replacements free of charge. Request parts here.
Do you sell parts? +
Not typically, but feel free to ask! If we have the part you need in stock, we’re happy to offer it. Just reach out to our team here with the item and part details.
How do I care for and clean my furniture? +
Most of our fabrics are easy-care, and we always recommend spot cleaning with a mild soap and water. For detailed care tips by material, click here.
What if my item is missing hardware or instructions? +
We’ve got you covered. Just fill out our claims form, and we’ll send the missing parts or instructions right away.
Payments and Payment Plans +
What payment methods do you accept? +
We accept all major credit cards, Shop Pay, Affirm, Klarna, and Afterpay. Choose the option that works best for you at checkout.
Do you offer financing or payment plans? +
Yes! At checkout, you can choose Klarna, Affirm, or Afterpay to split your purchase into interest-free installments or low monthly payments—whatever works best for you. Learn more here.
Is it safe to shop on your site? +
Absolutely. Our site uses secure encryption to protect your information. We never store payment details, and we never share your data.
When will I be charged for my order? +
Your payment is processed at the time of checkout. If your item is backordered, you’ll still be charged up front to reserve your spot in line.
Mulberry Protection Plan +
What is the Mulberry Protection Plan? +
Mulberry is optional coverage you can add to protect your furniture from everyday accidents—like spills, stains, scratches, and more—beyond the standard warranty.
How do I add a protection plan +
Just select the Mulberry Protection Plan when shopping. You’ll see coverage details and pricing before you check out.
What does the protection plan cover? +
Mulberry covers everyday accidents—like pet damage, rips, spills, burns, or structural breakage. For a full list of what's included, click here.
How do I file a Mulberry claim? +
It’s quick and fully online. You’ll get a confirmation email from Mulberry after checkout with a link to your dashboard, where you can file and track claims 24/7. File a claim here.
Is the protection plan refundable? +
You can cancel within 30 days of purchase for a full refund—no questions asked. After that, refunds are handled by Mulberry’s terms.
Design and Trade Program +
Do you offer a Trade or Designer program? +
Yes—we love working with interior designers, architects, and industry pros. Our Trade Program offers exclusive discounts, early access, and personalized support. Learn more here.
How do I apply for the Trade program? +
Just fill out our quick Trade Program application form here. Approval typically takes 1–2 business days.
What are the benefits of joining? +
Members get an automatic 10% off retail pricing and dedicated support.
Can I place bulk or commercial orders? +
Absolutely. If you're working on a large-scale project, feel free to reach out and our team will be happy to explore options and put together a custom offering for you.
Do you offer exclusive pricing for designers? +
Yes. Approved trade members automatically receive discounted pricing once logged into their account.
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