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All TOV pieces are designed in-house by our Miami team and made by skilled artisans globally to bring you unique innovative design, and great quality at an accessible price.

Each product page will show availabilty and estimated ship time. Feel free to Contact us here and our team will verify availability and can help you pick the perfect piece.

We’re 100% online where we can bring you fresh, exclusive designs in real time without the retail markup. Want to see and feel materials before buying? We offer free swatches so you can shop with confidence from home.
If you’re a designer or retailer, you can visit us at High Point Market.

We don’t offer custom design, but many of our collections feature modular options, color choices, and performance fabrics. Need help finding the right fit? Our team’s here to help.

We get it—furniture shopping can feel overwhelming. That’s why we offer free design services to help you bring your vision to life. Just tell us about your style, space, and goals, and our team will curate options that fit. You can also start a live chat with our team anytime.

We offer free shipping on all orders over $299 for standard deliveries within the continental U.S.—no hidden fees or surprises. We also offer upgraded delivery options for an additional fee. Click here to see details.
Please note: Some remote or hard-to-access areas may fall outside our standard delivery coverage or require a surcharge.

In-stock items usually ship within 1-3 business days. Transit times vary based on your location and the delivery method. Read more about shipping and delivery here.

Yes! For larger items, you can upgrade to White Glove delivery at checkout. That means we’ll bring the item inside, unpack it, and set it up in your room of choice. Learn more here.

For standard curbside deliveries, we can’t guarantee a specific date—but you’ll receive tracking as soon as your order ships. For larger LTL shipments the carrier will call you to schedule a delivery window. Learn more here.

At this time, we only ship within the continental U.S. If you're outside that area and interested in a piece, we can send to a third party freight forward if you have one.

White Glove delivery includes full assembly and room placement. For standard deliveries, items arrive boxed and typically require minimal or no assembly—most pieces involve simple, tool-free setup with clear instructions included. Learn more about upgraded delivery service here.

Be sure to let us know at checkout if your delivery requires elevator access, walk-ups, COI requirements or has time restrictions. For multi-story walk-ups without an elevator, White Glove is strongly recommended.

Yes, we can hold your order for a limited time before it ships from our warehouse. If you’re not ready to receive delivery, just let us know at checkout or contact us right after placing your order. We’ll do our best to accommodate a short-term hold.
Once an order has shipped, we’re unable to hold it free of charge—carrier storage fees or redelivery costs may apply for any delays at that stage.

At this time, we don’t offer expedited shipping on most items due to the size and handling requirements of our furniture. But we move fast—most in-stock orders ship within 1-3 business days. If you’re working with a deadline, contact us and we’ll do our best to help.

You can return most items within 15 days of delivery for a refund, minus a 20% restocking fee + return shipping. Items must be in original, unused condition and repackaged securely. See full return policy here.

To start a return, just fill out our Returns Form with your order number and reason for return. We’ll send you return instructions and next steps from there.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Once an item ships, it follows our return policy.

Yes. All returns are subject to both a 20% restocking fee and return shipping costs. These fees are deducted from your refund. We’ll provide a full breakdown of the charges before you proceed, so you can decide if you’d like to move forward.

We’ll fix it—fast. Contact us here within 48 hours of delivery, and we’ll make it right!

Contact us within 48 hours using this form so we can make it right. Be sure to include photos of the damage and packaging—we’ll take care of the rest.

You can fill out our claims form here. It only takes a minute, and our team will review it and get back to you with a prompt solution.

Yes! If your item is missing hardware or a part was damaged during transit, we’ll send replacements free of charge. Request parts here.

Not typically, but feel free to ask! If we have the part you need in stock, we’re happy to offer it. Just reach out to our team here with the item and part details.

Most of our fabrics are easy-care, and we always recommend spot cleaning with a mild soap and water. For detailed care tips by material, click here.

We’ve got you covered. Just fill out our claims form, and we’ll send the missing parts or instructions right away.

We accept all major credit cards, Shop Pay, Affirm, Klarna, and Afterpay. Choose the option that works best for you at checkout.

Yes! At checkout, you can choose Klarna, Affirm, or Afterpay to split your purchase into interest-free installments or low monthly payments—whatever works best for you. Learn more here.

Absolutely. Our site uses secure encryption to protect your information. We never store payment details, and we never share your data.

Your payment is processed at the time of checkout. If your item is backordered, you’ll still be charged up front to reserve your spot in line.

Mulberry is optional coverage you can add to protect your furniture from everyday accidents—like spills, stains, scratches, and more—beyond the standard warranty.

Just select the Mulberry Protection Plan when shopping. You’ll see coverage details and pricing before you check out.

Mulberry covers everyday accidents—like pet damage, rips, spills, burns, or structural breakage. For a full list of what's included, click here.

It’s quick and fully online. You’ll get a confirmation email from Mulberry after checkout with a link to your dashboard, where you can file and track claims 24/7. File a claim here.

You can cancel within 30 days of purchase for a full refund—no questions asked. After that, refunds are handled by Mulberry’s terms.

Yes—we love working with interior designers, architects, and industry pros. Our Trade Program offers exclusive discounts, early access, and personalized support. Learn more here.

Just fill out our quick Trade Program application form here. Approval typically takes 1–2 business days.

Members get an automatic 10% off retail pricing and dedicated support.

Absolutely. If you're working on a large-scale project, feel free to reach out and our team will be happy to explore options and put together a custom offering for you.

Yes. Approved trade members automatically receive discounted pricing once logged into their account.