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Support | Shipping & Delivery
Looking to place an order or for an update on existing order?
Ask UsAll TOV pieces are designed in-house by our Miami team and made by skilled artisans globally to bring you unique innovative design, and great quality at an accessible price.
Each product page will show availabilty and estimated ship time. Feel free to Contact us here and our team will verify availability and can help you pick the perfect piece.
We’re 100% online where we can bring you fresh, exclusive designs in real time without the retail markup. Want to see and feel materials before buying? We offer free swatches so you can shop with confidence from home.
If you’re a designer or retailer, you can visit us at High Point Market.
We don’t offer custom design, but many of our collections feature modular options, color choices, and performance fabrics. Need help finding the right fit? Our team’s here to help.
We get it—furniture shopping can feel overwhelming. That’s why we offer free design services to help you bring your vision to life. Just tell us about your style, space, and goals, and our team will curate options that fit. You can also start a live chat with our team anytime.
We offer free shipping on all orders over $299 for standard deliveries within the continental U.S.—no hidden fees or surprises. We also offer upgraded delivery options for an additional fee. Click here to see details.
Please note: Some remote or hard-to-access areas may fall outside our standard delivery coverage or require a surcharge.
In-stock items usually ship within 1-3 business days. Transit times vary based on your location and the delivery method. Read more about shipping and delivery here.
Yes! For larger items, you can upgrade to White Glove delivery at checkout. That means we’ll bring the item inside, unpack it, and set it up in your room of choice. Learn more here.
For standard curbside deliveries, we can’t guarantee a specific date—but you’ll receive tracking as soon as your order ships. For larger LTL shipments the carrier will call you to schedule a delivery window. Learn more here.
At this time, we only ship within the continental U.S. If you're outside that area and interested in a piece, we can send to a third party freight forward if you have one.
White Glove delivery includes full assembly and room placement. For standard deliveries, items arrive boxed and typically require minimal or no assembly—most pieces involve simple, tool-free setup with clear instructions included. Learn more about upgraded delivery service here.
Be sure to let us know at checkout if your delivery requires elevator access, walk-ups, COI requirements or has time restrictions. For multi-story walk-ups without an elevator, White Glove is strongly recommended.
Yes, we can hold your order for a limited time before it ships from our warehouse. If you’re not ready to receive delivery, just let us know at checkout or contact us right after placing your order. We’ll do our best to accommodate a short-term hold.
Once an order has shipped, we’re unable to hold it free of charge—carrier storage fees or redelivery costs may apply for any delays at that stage.
At this time, we don’t offer expedited shipping on most items due to the size and handling requirements of our furniture. But we move fast—most in-stock orders ship within 1-3 business days. If you’re working with a deadline, contact us and we’ll do our best to help.
You can return most items within 15 days of delivery for a refund, minus a 20% restocking fee + return shipping. Items must be in original, unused condition and repackaged securely. See full return policy here.
To start a return, just fill out our Returns Form with your order number and reason for return. We’ll send you return instructions and next steps from there.
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Once an item ships, it follows our return policy.
Yes. All returns are subject to both a 20% restocking fee and return shipping costs. These fees are deducted from your refund. We’ll provide a full breakdown of the charges before you proceed, so you can decide if you’d like to move forward.
We’ll fix it—fast. Contact us here within 48 hours of delivery, and we’ll make it right!
Contact us within 48 hours using this form so we can make it right. Be sure to include photos of the damage and packaging—we’ll take care of the rest.
You can fill out our claims form here. It only takes a minute, and our team will review it and get back to you with a prompt solution.
Yes! If your item is missing hardware or a part was damaged during transit, we’ll send replacements free of charge. Request parts here.
Not typically, but feel free to ask! If we have the part you need in stock, we’re happy to offer it. Just reach out to our team here with the item and part details.
Most of our fabrics are easy-care, and we always recommend spot cleaning with a mild soap and water. For detailed care tips by material, click here.
We’ve got you covered. Just fill out our claims form, and we’ll send the missing parts or instructions right away.
We accept all major credit cards, Shop Pay, Affirm, Klarna, and Afterpay. Choose the option that works best for you at checkout.
Yes! At checkout, you can choose Klarna, Affirm, or Afterpay to split your purchase into interest-free installments or low monthly payments—whatever works best for you. Learn more here.
Absolutely. Our site uses secure encryption to protect your information. We never store payment details, and we never share your data.
Your payment is processed at the time of checkout. If your item is backordered, you’ll still be charged up front to reserve your spot in line.
Mulberry is optional coverage you can add to protect your furniture from everyday accidents—like spills, stains, scratches, and more—beyond the standard warranty.
Just select the Mulberry Protection Plan when shopping. You’ll see coverage details and pricing before you check out.
Mulberry covers everyday accidents—like pet damage, rips, spills, burns, or structural breakage. For a full list of what's included, click here.
It’s quick and fully online. You’ll get a confirmation email from Mulberry after checkout with a link to your dashboard, where you can file and track claims 24/7. File a claim here.
You can cancel within 30 days of purchase for a full refund—no questions asked. After that, refunds are handled by Mulberry’s terms.
Yes—we love working with interior designers, architects, and industry pros. Our Trade Program offers exclusive discounts, early access, and personalized support. Learn more here.
Just fill out our quick Trade Program application form here. Approval typically takes 1–2 business days.
Members get an automatic 10% off retail pricing and dedicated support.
Absolutely. If you're working on a large-scale project, feel free to reach out and our team will be happy to explore options and put together a custom offering for you.
Yes. Approved trade members automatically receive discounted pricing once logged into their account.
Proper care ensures the longevity and beauty of your wood furniture. Follow these expert tips to maintain, clean, and restore your pieces effortlessly.
Water rings can dull your furniture’s finish, but they’re easy to treat using common household methods. Choose one of the approaches below based on what you have available.
Baking Soda Method -
Step 1: Mix 1 tablespoon of baking soda with 1 teaspoon of water to create a paste.
Step 2: Using a soft cloth, gently rub the paste into the water ring.
Step 3: Wipe clean and allow the surface to air dry.
Petroleum Jelly Method -
Step 1: Apply a thin layer of petroleum jelly to the water ring.
Step 2: Let it sit overnight.
Step 3: In the morning, wipe away the jelly with a clean cloth.
Toothpaste Method -
Step 1: Apply a non-gel toothpaste directly to the stain using a soft cloth.
Step 2: Gently rub in the direction of the wood grain.
Step 3: Wipe clean with a damp cloth and allow the surface to air dry.
For deeper stains: Mix the toothpaste with baking soda before rubbing it in. Continue working along the grain for best results.
Watch this video guide for step-by-step instructions on tackling heat marks on wood furniture.
Quick Fix Using Household Items: To remove white heat stains from wood surfaces, you only need four common household items: a steam iron, a clean towel, a paper towel, and a bit of vegetable oil. This method takes just 30 to 60 seconds and can effectively eliminate most white heat stains caused by hot items like mugs or dishes.
Steps to Remove Heat Marks -
Step 1: Cover the stain with a towel and gently run a steam iron over it for a few seconds to allow heat and steam to lift the mark.
Step 2: If the stain begins to reappear, apply a small amount of vegetable oil to a paper towel.
Step 3: Quickly iron over the towel again, then rub the oil into the wood in circular motions to seal and restore the finish.
Why it works: The combination of moist heat and oil helps rehydrate the wood finish and remove cloudy white marks without damaging the surface.
Note: Before applying any cleaning solution to the entire wood surface or affected area, test it on a hidden spot—such as the underside of a table leg—to ensure it doesn’t damage the finish. If the finish remains unaffected, proceed with the steps below.
Steps to Remove Smudges -
Step 1: Mix a few drops of mild dish soap into a bowl of warm water.
Step 2: Dampen a soft cloth or sponge with the soapy solution (do not soak the wood).
Step 3: Gently wipe the smudged surface.
Step 4: Dry the area thoroughly with a clean cloth a few minutes after cleaning.
Are you struggling with stubborn fingerprints? Just follow these steps below for a flawless finish.
Steps to Remove Fingerprints -
Step 1: Mix 1 cup of mineral oil with a few drops of lemon extract, or use a commercial wood polish.
Step 2: Apply the polish with a soft cloth, wiping gently along the wood grain. Avoid circular motions to prevent streaks.
Step 3: Lightly sprinkle cornstarch over the polished surface.
Step 4: Buff with a clean, dry cloth to remove excess polish and restore shine.
Fil-Stik® Putty Sticks are easy-to-use filler tools made to repair small scratches, scuffs, and nicks in wood furniture. They come in different color shades to match common wood finishes and do not require any special tools or heat.
Steps to Repair Scratches -
Step 1: Rub the Fil-Stik® directly into the scratch or damaged area.
Step 2: Use a credit card or similar flat edge to gently scrape off the excess filler.
Step 3: Apply a protective top coat, such as Tone Finish aerosols, to blend and seal the repair.
For more guidance, check out the Fil-Stik Demo Video
Recommended Products: You can find Fil-Stik® at stores like Home Depot, Ace Hardware, or online at Amazon or Walmart.
Caring for your furniture shouldn't be complicated. We've made it easy with fabric-specific guides designed to keep your pieces looking their best. From rich velvet to modern bouclé, each fabric deserves its own care. Find easy, fabric-specific tips and tricks to help your favorite pieces stay beautiful and last longer.
Velvet is a luxurious and delicate fabric. With the right care, its signature softness and elegant texture can last for years. This guide helps you treat wrinkles, stains, and general wear—without damaging the pile.
Removing Creases & Flattened Pile in Velvet
Before You Start -
Steps to Remove Wrinkles -
Step 1: Use a handheld steamer (preferred) or the “Steam” function on an iron set to the lowest heat (~300°F).
Step 2: Begin steaming from a distance and slowly move closer—but never closer than 1 inch.
Step 3: Let the steam rise onto the fabric. Do not press the steamer or iron directly onto the velvet.
Step 4: Steam from bottom to top to maximize lift.
Step 5: Gently brush the fabric in the same direction as its natural texture using a soft-bristle brush, microfiber towel, or terry cloth.
Cleaning Stains & Spills on Velvet
Velvet is absorbent, so acting quickly can make a big difference when dealing with spills or stains. Follow these steps for safe, effective cleaning without damaging the texture.
Steps to Clean Spills -
Step 1: Blot the affected area immediately using a clean white cloth or paper towel — do not rub, as this can flatten the fabric.
Step 2: Slightly moisten the cloth with lukewarm water if needed and continue blotting gently.
Step 3: For light stains, mix a few drops of dish soap with warm water and whip into suds. Apply only the suds with a soft cloth, dabbing gently.
Step 4: For tougher stains, apply a dry-cleaning solvent (such as Guardsman Fabric Cleaner or Blue Coral Dri-Clean) to a cloth and dab lightly — never directly on the fabric.
Step 5: Let the area air dry fully. You may use a hairdryer on the lowest setting if necessary.
Recommended Products: Scotchgard™ Fabric & Upholstery Protector is safe for velvet when used as directed. Hold the can 6" from the fabric and apply an even coating once per year for best results.
Natural textures like sheepskin, shearling, and fur add warmth and softness to your space—but they require a little extra care to stay beautiful and fluffy. Use these tips to prevent matting, remove stains, and keep the fibers fresh.
General Maintenance
Sheepskin, shearling, and fur are naturally luxurious, but they need gentle upkeep to stay soft, fluffy, and long-lasting.
Regular Care -
Air It Out: Regularly expose the piece to fresh air—this helps reduce odors and restore softness. Avoid direct sunlight.
Deep Care & Storage -
Cleaning Stains & Spills on Sheepskin, Shearling & Fur
Accidents happen—what matters most is how quickly and gently you respond.
Steps to Clean Spills -
Step 1: Blot the spill immediately using a clean, dry cloth to absorb as much liquid as possible.
Step 2: Dampen another cloth with cool water and gently blot the area to lift any residue.
Step 3: Allow the piece to air dry naturally, away from heat or direct sunlight.
For deeper stains: Use a specialty sheepskin detergent (look for enzyme-free and lanolin-infused formulas). Lightly dampen a clean cloth with the diluted solution and gently blot the stained area in the direction of the fur.
Recommended Products: You can find trusted sheepskin care products such as Eucalan Fine Fabric Wash or Kookaburra Wash online at Amazon, Walmart, or specialty furniture and bedding stores.
These specialty leathers—often used in rugs, ottomans, and accent upholstery—combine natural texture with visual interest. Unlike traditional leather, these hides retain the animal hair, requiring a distinct care approach to preserve softness and sheen.
General Maintenance
Cleaning Stains & Spills on Sheepskin, Shearling & Fur
Accidents happen—what matters most is how quickly and gently you respond.
Steps to Clean Spills -
Step 1: Blot the area immediately with a clean, absorbent paper towel or soft cloth—do not rub.
Step 2: Dampen a soft sponge with lukewarm water and a drop of mild wool-safe shampoo (or gentle baby shampoo).
Step 3: Gently wipe with the grain of the hair. Avoid getting the hide wet.
Step 4: Let the item air dry naturally. Do not use heat, tumble dryers, or hairdryers.
Step 5: For common spills like wine, coffee, juice, or food—blot and repeat with the shampoo solution as needed.
Recommended Products:
Bouclé is known for its cozy texture and looped yarns, making it stylish but delicate. With the right care, your bouclé pieces will stay fresh and beautiful for years.
Regular Maintenance
Cleaning Stains & Spills on Bouclé
Bouclé is absorbent—so quick and gentle cleaning makes all the difference. Follow these steps to lift stains safely without flattening the loops.
Steps to Clean Spills -
Step 1: Blot the spill immediately using a clean, white cloth—do not rub to avoid damaging the fabric.
Step 2: Always test any cleaner on an inconspicuous area first.
Step 3: Mix a small amount of mild fabric cleaner with water to create a diluted solution.
Step 4: Gently dab the stain using a clean cloth, working from the outside in.
Step 5: Blot again with a dry cloth to absorb remaining moisture.
Step 6: Let the fabric air dry fully—avoid using heat.
Steps to Clean Greasy Stains -
Step 1: Blot excess oil with a clean cloth—do not press into the fabric.
Step 2: Sprinkle baking soda or cornstarch generously over the affected area.
Step 3: Let it sit for 15–20 minutes to absorb grease.
Step 4: Gently vacuum using a brush attachment—avoid pulling on the loops.
Step 5: Spot-clean with a diluted fabric cleaner mixed with water45. Dab gently with a clean cloth.
Step 6: Let the fabric air dry completely and fluff the loops with your fingers if needed.
Steps to Clean Liquid Stains -
Step 1: Blot the liquid with a clean, absorbent cloth. Work from the outer edges inward to avoid spreading.
Step 2: Check the care label and test any cleaning solution on a hidden area first.
Step 3: Use a mild liquid upholstery cleaner or diluted gentle detergent.
Step 4: Dab the stained area lightly—avoid over-wetting the fabric.
Step 5: Blot with clean water to remove any leftover cleaner.
Step 6: Let the spot air dry completely. Avoid fans or hairdryers.
Steps to Treat Ink or Marker Stains -
Step 1: Act quickly—blot gently with a clean cloth to lift as much ink as possible.
Step 2: Avoid rubbing to prevent spreading.
Step 3: Test a specialized ink remover or gentle cleaner on a hidden area.
Step 4: Dab the stain carefully, working inward from the edges.
Step 5: Blot with a damp cloth to remove any cleaner residue.
Step 6: Let the fabric air dry. Repeat if needed or consult a professional.
Steps to Remove Pet Hair -
Step 1: Use a lint roller for quick daily touch-ups.
Step 2: Try a rubber glove—dampen slightly and run your hand over the fabric.
Step 3: Use a soft fabric brush to loosen hair from textured areas.
Step 4: Vacuum with an upholstery or crevice attachment for deeper cleaning.
Step 5: Mist lightly with diluted fabric softener to help release stubborn hair.
Deep Cleaning Bouclé Covers -
If your boucle fabric is removable, you may hand-wash it gently:
Steps to Wash -
Step 1: Fill a clean sink or tub with warm water and a small amount of mild laundry detergent.
Step 2: Submerge the fabric and let it soak for 10–15 minutes.
Step 3: Gently agitate the fabric with your hands.
Step 4: Rinse thoroughly with cold water to remove all soap.
Steps to Dry -
Step 1: Lay flat on a clean towel and press to absorb excess water—don’t wring.
Step 2: Place on a drying rack or clothesline to air dry.
Step 3: Do not use a tumble dryer—heat can shrink or damage bouclé fibers.
Protecting Your Bouclé Sofa -
Storing Bouclé Fabric -
Note: Bouclé fabric is delicate and prone to snagging. Not all upholstery cleaners are suitable. Always test any product on a hidden area before applying it more broadly.
Our popular Cali Sectional is designed with both comfort and style in mind. Keep it looking and feeling its best with the following cleaning and care tips.
Steps to Clean Stains on the Cali Sectional -
Step 1: Blot any spills immediately with a clean, dry cloth—do not rub, as this can spread the stain.
Step 2: Mix a few drops of mild dish soap with warm water to create a diluted cleaning solution.
Step 3: Dab gently using a soft cloth, working from the outside of the stain inward.
Step 4: Use a dry cloth to remove any excess moisture.
Step 5: Let the area air dry completely. If needed, use a hairdryer on the cool setting to speed up drying.
Note: Always test any cleaning solution on a hidden area of the fabric before applying it more broadly.
Cushions are the heart of comfort and appearance in any seating. Keep them clean, well-shaped, and long-lasting with the right care routine.
Steps to Clean Cushions -
Step 1: Remove cushions (if detachable) to access seams and clean surrounding surfaces.
Step 2: Use a vacuum with a soft-bristle or upholstery attachment to remove dust, debris, and pet hair.
Step 3: For light stains, blot with a clean white cloth dampened in a mixture of mild dish soap and water. Dab—do not rub.
Step 4: Blot again with a dry cloth to remove moisture.
Step 5: Let the cushion air dry completely before putting it back.
Note: Always test any cleaning solution on a hidden area before applying it across the entire surface.
Fluffing & Reshaping Cushions
Over time, cushions can lose their shape or appear sunken. Regular plumping helps restore their structure and comfort.
Steps to Plump Cushions -
Step 1: Remove throws or decorative pillows.
Step 2: If your cushions are removable, rotate and flip them weekly to distribute wear.
Step 3: Plump each cushion by hand—grab the edges and push the filling toward the center.
Step 4: For fixed cushions, use the “Union Jack” method: start at the center of the cushion and smooth it outwards, first horizontally, then vertically, and finally diagonally. This redistributes the filling and helps it regain its natural shape.
Step 5: Finish by gently patting the sides of scatter cushions and decorative pillows using a soft patting motion to bring air back into the filling and restore fullness.
Whether you're caring for glossy lacquer, porous marble, raw concrete, or composite surfaces like FRP, each material requires its own tailored approach. This guide helps you understand how to clean, maintain, and restore specialty finishes so they remain durable, safe, and beautiful over time.
Steps to Repair Scratches on Gloss Lacquer -
Step 1: Get the TOV Replacement Paint Kit from our official product care page.
Step 2: Lightly sand the scratch using minimum 1000-grit sandpaper. Sand only the affected area.
Step 3: Apply thin, even layers of paint. Let each layer dry before adding another.
Step 4: Speed up drying using a blow dryer on cool setting.
Step 5: Buff gently with a soft rag to finish.
Marble is a beautiful but porous material, meaning it easily absorbs liquids and is vulnerable to stains and etching (surface dulling) caused by acids like lemon juice or vinegar. Proper sealing and cleaning help preserve its elegance and protect it from permanent damage.
Sealing Marble to Prevent Stains
You’ll Need -
Steps to Seal Marble -
Step 1: Thoroughly clean the surface using a natural stone cleaner and let it dry completely.
Step 2: Test the sealer on a small, hidden section of marble and wait 24 hours to ensure it doesn't cause discoloration or film buildup.
Step 3: Using a soft microfiber towel, apply the sealer in thin, even layers across the surface.
Step 4: Let the sealer sit for the dwell time recommended on the product label.
Step 5: Wipe away any excess before it dries to avoid a sticky residue.
Step 6: For more porous marble, apply a second coat after 15–30 minutes, following the same steps.
Step 7: Allow the surface to cure fully before use (usually 24 hours).
How to Check If Marble Needs Resealing
Use one of these simple at-home tests to know when it's time to reseal your marble surface.
Water Drop Test -
Step 1: Sprinkle a few drops of water on the marble.
Step 2: Wait 4 minutes.
Step 3: If the water is absorbed and darkens the stone, resealing is recommended.
Mineral Oil Test -
Step 1: Place a few drops of mineral oil on the marble.
Step 2: Wait 10 minutes, then wipe it off.
Step 3: If the spot darkens, the surface has absorbed the oil—time to reseal.
Removing Stains from Marble
Even sealed marble can stain if liquids sit too long. Here's how to treat the most common types of marble stains with care—using the right method for each.
Note: Always test any cleaning method on a hidden area to ensure it doesn’t damage the finish before applying it across the entire surface.
Water Spots & Rings: Usually caused by hard water deposits or moisture left on the surface.
To Remove -
Oil-Based Stains (Grease, Cosmetics, Cooking Oil): These stains darken the stone and may appear slightly translucent.
To Remove -
Organic Stains (Coffee, Tea, Fruit, Food, Tobacco): These leave brown, yellow, or pink discoloration over time.
To Remove -
Step 1: Mix a solution of 12% hydrogen peroxide and a few drops of ammonia.
Step 2: Apply with a soft cloth and blot (don’t rub) the area.
Step 3: Let it sit for a few minutes, then wipe away with a damp microfiber towel.
Step 4: Rinse and dry the surface completely.
Ink Stains: Different approaches work depending on marble color.
Light-colored marble -
Dark-colored marble -
Metal Stains (Rust, Copper, Bronze): Appear as orange, green, or brownish discoloration caused by metal objects sitting on wet stone.
To Remove:
Concrete has a beautiful raw texture but can be prone to surface imperfections like minor scrapes or chips. TOV offers a simple solution to refresh and restore these areas.
Steps to Touch Up Concrete -
Step 1: Clean the surface thoroughly to remove any dirt, dust, or oil buildup.
Step 2: Gently sand the damaged area with fine-grit sandpaper to smooth rough edges.
Step 3: Apply the TOV Concrete Repair Kit as per the instructions included in the box.
Step 4: Allow the repair product to dry fully before placing anything on the surface.
Recommended Resources:
Fiberglass Reinforced Plastic (FRP) is durable, water-resistant, and commonly used for structural furniture components or bathroom furniture. However, black stains—often caused by mildew or grime buildup—can dull its appearance over time.
Note: Always test any cleaning method on a hidden area to ensure it doesn’t damage the finish before applying it across the entire surface.
Steps to Remove Black Stains from FRP -
Step 1: Start by rinsing the area with warm water to remove loose surface debris.
Step 2: Use a non-abrasive FRP-safe cleaner and a soft sponge or microfiber cloth to gently scrub the surface.
Step 3: Rinse again with clean water and dry the area thoroughly to prevent moisture buildup.
Recommended Product: Bio-Clean Hard Water Stain Remover (safe for FRP) – highly rated, non-toxic, and safe for use on fiberglass surfaces.
Watch the FRP Cleaning Video Guide
Wicker is a general term used for any type of woven furniture. It's often crafted from natural materials such as reed, cane, rattan, seagrass, bamboo, and willow, but synthetic options like resin and vinyl are also used. So, if you own “wicker” furniture, you’ll need to figure out what it’s made of to care for it correctly.
Rattan
How it looks: Rounded, vine-like structure with smooth surface.
Usually found in: Frames, armrests, curved edges.
Cane
How it looks: Shiny, flat weave in a crisscross pattern.
Usually found in: Chair seatbacks, drawer panels, chair bottoms.
Bamboo
How it looks: Hollow and smooth with visible joints or “rings”.
Usually found in: Furniture legs, frames, support structures.
Seagrass
How it looks: Coarse and rope-like texture with twisted strands.
Usually found in: Seats, poufs, ottomans, woven benches.
Willow & Reed
How it looks: Thin, handwoven strands with slight imperfections.
Usually found in: Accent chairs, baskets, decor accessories.
Resin Wicker (Synthetic)
How it looks: Smooth, uniform weave; may feel slightly plastic or rubbery.
Usually found in: Outdoor chairs, patio sets, waterproof furniture.
Rattan is a flexible, vine-like material often used in curved furniture frames and decorative elements. Its lightweight strength makes it a favorite in furniture design—but it needs a little moisture balance to stay in top shape.
For Light Cleaning -
For Deeper Cleaning -
Over time, rattan can become brittle and dry, especially in air-conditioned rooms or dry climates.
Steps to Restore Moisture of Dry Rattan -
Step 1: Mix a diluted solution of Murphy’s Oil Soap with water.
Step 2: Lightly spritz the back side of the rattan only—avoid soaking.
Step 3: Wipe with a clean cloth and allow to fully air dry before use.
If mold or mildew appears due to humidity you can follow the steps below
Steps for Stain & Mildew Removal -
Step 1: Mix 1 part bleach to 4 parts water.
Step 2: Lightly scrub the affected areas using a soft cloth or sponge.
Step 3: Rinse with a clean damp cloth and dry outdoors in shade.
Recommended Products:
Cane is the smooth, glossy outer layer peeled from the rattan vine and woven into flat, airy grid patterns. It’s commonly used for chair backs, seats, and panels due to its elegant look—but cane is also delicate and moisture-sensitive, so it needs thoughtful maintenance.
For Light Cleaning -
For Deeper Cleaning -
For Preventing Sagging in Cane Seats -
Over time, cane may lose its tautness or show signs of mildew if exposed to moisture or humidity.
Steps for Tightening Loose Cane -
Step 1: Lightly mist the back side of the cane panel with clean water using a spray bottle.
Step 2: Allow it to air dry naturally (avoid sunlight or heat).
Step 3: As it dries, the fibers will shrink slightly—restoring tension in most cases.
Steps for Mildew Removal -
Step 1: Mix 1 part bleach to 4 parts water.
Step 2: Lightly scrub the affected areas using a soft cloth or sponge.
Step 3: Rinse with a clean damp cloth and dry outdoors in shade.
Recommended Products:
Bamboo is a hollow, segmented natural material that’s strong and stylish but not very flexible. It’s commonly used in structural furniture parts like legs, armrests, and backrests. Bamboo’s finish can wear unevenly without proper upkeep—especially if exposed to moisture or weight strain.
For Light Cleaning -
For Deeper Cleaning -
Over time, bamboo can become brittle—especially in dry or fluctuating humidity conditions.
Steps to Restore Moisture of Bamboo -
Step 1: Apply boiled linseed oil or pure tung oil with a soft cloth.
Step2: Let it absorb for a few hours, then wipe off excess.
Step3: Place in a shaded, humid environment to restore balance.
If mold or mildew appears due to humidity you can follow the steps below
Steps for Mold & Mildew Removal -
Step 1: Mix 1 part bleach with 4 parts water.
Step2: Use a clean sponge to lightly scrub affected areas.
Step3: Rinse well and allow to dry outdoors in a shaded space.
Recommended Products:
Seagrass is a thick, rope-like natural fiber with a subtle sheen and a neutral tone. Often used in woven seat surfaces and bench tops, it’s strong yet slightly flexible. However, seagrass is prone to moisture absorption and can develop odors or mildew without proper care.
For Light Cleaning -
For Deeper Cleaning -
For Airing Out & Preventing Odor -
Over time, seagrass can absorb smells from spills, pets, or the environment. Use this method to refresh the fibers.
Steps to Deodorize Seagrass -
Step 1: Sprinkle a generous layer of baking soda across the surface.
Step2: Let it sit for at least 2–3 hours (or overnight if possible).
Step3: Vacuum thoroughly using a brush head attachment.
Recommended Products:
Willow and reed are lightweight, natural fibers often used for decorative accent chairs, baskets, and accessory pieces. They're flexible but delicate, making them susceptible to splitting, fraying, or warping without gentle maintenance. Because of their lightness, they're best suited for low-traffic, indoor use.
For Light Cleaning -
For Deeper Cleaning -
For Preventing Cracks or Warping -
Steps to Repair Small Splits or Frays of Willow or Reed -
Step 1: Apply boiled linseed oil or pure tung oil with a soft cloth.
Step2: Let it absorb for a few hours, then wipe off excess.
Step3: Place in a shaded, humid environment to restore balance.
Recommended Products:
Synthetic wicker, made from resin or vinyl, mimics the look of natural weave but is specifically designed for outdoor durability. These materials are water-resistant, UV-stable, and low maintenance—but even they require routine care to maintain appearance and flexibility over time.
For Light Cleaning -
For Deeper Cleaning -
For Preventing Fading & Brittleness -
If mold or mildew appears due to humidity you can follow the steps below
Steps for Mold & Mildew Removal -
Step 1: Mix 1 part white vinegar to 3 parts warm water.
Step2: Apply the solution using a sponge or spray bottle.
Step3: Let sit for 15 minutes, then scrub with a soft brush.
Step4: Rinse and towel dry.
Recommended Products:
Whether you’re setting up a new piece or fine-tuning an existing one, these guides help troubleshoot common concerns like uneven legs, stuck drawers, or missing hardware. Easy-to-follow instructions make sure your TOV furniture fits and functions as intended.
Wobbling furniture is often caused by assembly misalignment or uneven floors. Fortunately, a few quick checks and adjustments can help stabilize the piece.
Steps to Fix Uneven Legs or Wobbling -
Step 1: Double-check the leg labels—legs marked “B” may include sub-labels like B1, B2, etc. Make sure each leg is installed in the correct position based on the underside label or instruction guide.
Step 2: Loosen all bolts halfway before making any adjustments. This allows the frame to settle naturally when upright.
Step 3: Place the furniture upright on a flat surface (a floor or table). Gently press down on each corner to help the legs level out.
Step 4: Once leveled, tighten each bolt fully, alternating between opposite corners for balance.
Step 5: Look underneath the legs and check for adjustable glides or foot levelers -
• If present, rotate to raise or lower the leg for fine-tuning.
• If your legs do not have adjustable tips, place a felt pad or wedge under the shorter leg to help balance it.
Uneven cabinet doors can shift during transit or assembly. TOV’s concealed European-style hinges offer built-in adjustability, allowing you to fine-tune spacing and alignment without removing the doors.
Steps to Adjust Cabinet Hinges or Uneven Doors -
Step 1: Identify which adjustment is needed:
Step 2: Open the cabinet and locate the adjustment screws on the hinge hardware.
Step 3: Use a standard Phillips screwdriver to adjust as needed:
Step 4: Make small turns and test the door after each adjustment. Repeat as needed until gaps are even and doors are flush.
A stable sleep setup starts with secure bed slats. If your slats shift or feel unstable, these steps will help you reinforce them using TOV’s Easy KD Roll-Out Slat System.
How the System Works: TOV beds use a roll-out system where slats are pre-connected via nylon straps and secured by friction, weight, and—if needed—light hardware.
Steps to Stabilize Bed Slats -
Step 1: Ensure the slats are laid out evenly across the bed frame - Make sure the nylon strap is flat and not twisted between slats.
Step 2: Double-check that each slat’s end peg fits securely into the corresponding hole or groove in the bed frame - Press down gently to seat the slats properly.
Step 3: Add the mattress to weigh the system down - The mattress weight will help keep the slats in place through friction.
Step 4: For extra stability, use small wood screws to secure the outermost slats.
Note: Drill pilot holes before screwing into the bed frame to avoid wood splitting.
Drawer removal may be necessary for cleaning, repositioning, or accessing hidden compartments. TOV furniture may include side-mount or undermount glides, each with a different release mechanism.
Steps to to Remove Side-Mount Drawer Glides -
Step 1: Fully extend the drawer.
Step 2: Locate the plastic release levers on each drawer rail.
Step 3: While pressing the levers, gently pull the drawer toward you until it slides free.
Step 4: To reinstall, fully extend the metal glides on the cabinet and carefully slide the drawer back in along the tracks until it clicks into place.
Steps to Remove Undermount Drawer Glides -
Step 1: Open the drawer fully.
Step 2: Look under the drawer near the back—you’ll see two plastic tabs or clips on either side.
Step 3: Push both tabs inward at the same time while pulling the drawer outward to release.
Step 4: To reinstall, align the metal glide rails with the drawer’s underside grooves and push in until it clicks.
🔗 Watch Drawer Removal Video (TOV)
Missing a screw, leg, or bracket? Don’t worry—many components are pre-packed inside the product or hidden within the packaging. Here’s how to check before requesting a replacement.
Steps to Check for Missing Hardware -
Step 1: Before discarding packaging, thoroughly inspect:
Step 2: Look for printed codes on the packaging or instruction manual:
Step 3: If items are still missing, contact TOV Customer Support with the following info:
🔗 View Leg & Hardware Location Guide (PDF)
TOV beds come with labeled components and pre-drilled holes to make assembly easier. Follow this step-by-step guide for a smooth setup.
Steps to Assemble Your Bed Frame -
Step 1: Unpack all components and identify the following (Refer to the included instruction manual for your model):
Step 2: Attach the side rails to the headboard and footboard using the provided bolts.
Step 3: If included, secure the center support rail using brackets or screws.
Step 4:Roll out and place the slats across the frame, ensuring even spacing. Some slat systems will have labeled end pegs or nylon straps to guide positioning.
Step 5: Once aligned, fully tighten all bolts and test for sturdiness.
🔗 Watch Bed Assembly Video
🔗 Bed Component Introduction Guide (PDF)
Some TOV chairs ship with a KD (Knock-Down) swivel base, which requires minimal assembly. These instructions will help you align and secure the swivel mechanism safely.
Steps to Assemble a KD Swivel Base -
Step 1: Turn the chair upside down or unzip the base covering (if present) to access the interior cavity where the swivel mount attaches.
Step 2: Align the bolt holes in the base with those in the swivel mechanism.
Step 3: Use the included hardware to secure the swivel:
• Insert all bolts loosely at first
• Adjust the swivel plate as needed to ensure proper alignment
• Then fully tighten the bolts in a crisscross pattern
Step 4: Flip the chair upright and gently rotate the seat to test the movement - Make sure it spins evenly without resistance or noise.
🔗 Watch Swivel Base Assembly Video
Some TOV drawer units feature a hidden or floating front panel (called a HUMP panel) that allows for clean aesthetics with discreet access. Follow these steps to remove or reattach it safely.
Steps to Remove the Front Panel -
Step 1: Fully extend the drawer to access the interior.
Step 2: Look along the inner top edge of the drawer front—you’ll see locking clips or release tabs (plastic or metal, depending on the model).
Step 3: Press or pull the release mechanism inward while gently pulling the drawer front outward.
Step 4: Press or pull the release mechanism inward while gently pulling the drawer front outward.
Steps to Remove the Front Panel -
Step 1: Align the panel’s pre-drilled holes or clips with the receiving brackets inside the drawer.
Step 2: Press the panel inward until you hear a soft “click,” indicating it’s securely locked in.
🔗 Watch HUMP Drawer Front Panel Removal Video
The ROMP Bed features a fully upholstered look with a removable slipcover that attaches to the bed rails. This makes maintenance easier while preserving TOV’s signature style.
Steps to Attach the Slipcover to the Rails -
Step 1: Unfold the slipcover and identify each panel:
Step 2: Align the slipcover to the bed rails based on the labeling (if present) or shape - Match seams to bed corners for a tailored fit.
Step 3: Begin attaching the slipcover from the headboard side, pulling it over the rails snugly - Smooth the fabric as you go to prevent bunching.
Step 4: Use the Velcro, hidden zippers, or hook-and-loop fasteners underneath the frame to secure the slipcover into place - Work your way along the sides and finish at the footboard.
Step 5: Tuck or adjust any loose fabric for a clean, fitted appearance.
🔗 ROMP Bed Slipcover Video Guide
We will collect sales tax where we are legally obligated to do so. If we do not collect the required sales tax at the time of purchase, you are responsible for remitting the proper sales tax to the relevant authorities. You will be responsible for all applicable taxes, regardless of the amount quoted on the Website at the time of your order.
Note: Any address changes may impact taxes.
Note: If you encounter any issues or believe there is an error, please Contact Us.
At TOV Furniture, we strive to fulfill every order to the best of our ability. However, we cannot guarantee the availability of any specific product featured on our website. TOV Furniture reserves the right to discontinue any product at any time without prior notice.
We are committed to providing accurate pricing, delivery rates, and product information. All listed prices are subject to applicable state and local taxes.
Please note: Availability, pricing, and delivery rates may change without notice.
Occasionally, there may be errors in product details, pricing, or imagery. We reserve the right to correct any such errors, inaccuracies, or omissions—including after an order has been submitted—and to cancel or restrict orders at our discretion.
TOV Furniture offers financing options through Klarna, Afterpay, and Affirm. All payment details and policies must adhere to the terms and conditions of the respective financing providers.
Read more about our financing options here.
Any dispute or claim relating in any way to your use of any TF products or services sold or distributed through tovfurniture.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
The Federal Arbitration Act and federal arbitration law apply to this agreement. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.
As to any claim made against TF, you agree that your damages, if any, shall, to the fullest extent permitted by law, be limited to:
We do not guarantee that we will be able to fill every order and you should not expect that simply because an order is placed or an item is listed in our catalog or website, that such item is definitely available.
If you place an order which we are unable to complete, then:
You agree that, in all instances, you are not entitled to, and TF shall not be liable for, incidental, punitive, exemplary, indirect or consequential damages (including but not limited to lost profits, loss of use, damage to third parties, or any diminution of value) arising under or relating to any items you purchase, order, obtain, or seek to obtain from TF.
If you resort to disputing or reversing a charge or submitting a dispute claim with your financial institution in an attempt to reverse or withhold payment from TOV Furniture for either a portion or the entire sum of your order, you are thereby forfeiting your rights to any promotional offers that were provided with your order. These are including but not limited to reward points and free accidental damage protection plans.
TOV Furniture deliveries to commercial and residential locations within the continental U.S. (48 states). We do not ship to Alaska, Hawaii, or Puerto Rico. Areas that are inaccessible with our standard home delivery trucks, are considered remote areas, or locations which require alternative delivery methods will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery. If you are aware of restrictions for delivery, be sure to convey prior upon placing the order so we can proactively make arrangements with most cost effective options.
If you have special instructions regarding your delivery, such as steps, COI requirements, hold for shipping, gate access, or other special instructions for delivery, be sure to include them at the time of checkout to avoid any fees.
Shipping Charges, Options & Methods
Our shipping is affordable, fast, and you will be kept updated. Below you’ll find a breakdown of our shipping options.
Shipping for orders $1-$299 is $9.99.
This service level provides:
In-room shipping includes a two-person delivery team that will deliver your order to the room of your choice for all qualifying products. This is an excellent option if you need some help moving big pieces of furniture or living in an apartment. Your order will be delivered with a specialized furniture carrier and includes appointment scheduling options before delivery.
Here’s what to expect from our in Home Delivery Service:
Get your order delivered to the room of your choice and fully assembled by a two-person delivery team. This is great for busy people or those who hate putting together furniture. Your order will be delivered with a specialized furniture carrier and includes appointment scheduling options before delivery. Please note that while our delivery team will always do their best to help, they do not dispose of packaging, just in case you decide to return or exchange your product. By selecting an upgraded delivery service, TOV may choose to only arrange one delivery once all the items on your order become available. If requested, we can arrange a second shipment for an additional cost. Please get in touch with us if this is something you would like to do.
This service level provides:
If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our 'Contact Us' page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of TOV's efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and TOV has full discretion on how the order's items are to be handled.
TOV Furniture ships all orders using one of the following two methods:
For larger items, our furniture delivery specialists will schedule a delivery appointment with you or your customer in advance. On the scheduled date, the delivery team will bring the items to the first dry spot or "threshold" of your home, requiring a signature upon receipt. If you live in building, the carrier may be able to bring the product upstairs to your door if there are no steps involved and the elevator is large enough but this is not guaranteed or part of our normal delivery procedure.
If we cannot contact the recipient within 15 calendar days to arrange delivery, and there is no communication from you or the delivery agent, TOV Furniture reserves the right to consider the order canceled as a buyer's remorse and return shipping fees will apply. Storage fees will apply if the recipient cannot accept delivery within a reasonable timeframe.
This option generally applies to smaller items shipped via parcel carriers. The order will be delivered to your doorstep or the entrance of your building, and a signature is not required. The recipient is responsible for bringing the items into the home and performing any necessary assembly. Delivery appointments are not scheduled in advance, but can be monitored in the provided tracking information to check the expected delivery date or contact the carrier directly for updates.
We want you to love your new purchase! If you're not completely satisfied, you may initiate a return within 15 days of delivery by contacting us through the form on our Contact Us page. Our team will provide all the necessary details to guide you through the process. We are only able to issue refunds via store credit equal to the amount of the refund.
Return Fees
Products must be in new or unused condition (for example no stains, tears, or other soiling including odors). Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
Products must be returned in the original packaging with all original product inserts. Last Chance, Final Sale and Clearance item sales are final, and returns cannot be issued. Any return shipping and/or delivery fees are non-refundable. Proof of purchase is required for all returns and refunds.
The returned merchandise will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined that the product is in as-new condition, our team will process your return and issue a store credit minus return shipping fees and restocking fee.
General Information
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.
If an item is damaged or defective but repairable, TOV Furniture reserves the right to arrange for a specialized furniture repair technician to visit the customer’s home for repairs. The technician will address only the damage specified in the claim. If the customer requests repairs for issues not reported in the claim, TOV will not cover those costs. Replacements or credits will only be issued if the item is deemed irreparable. If the item is deemed repairable and the customer refuses this resolution, this would be considered buyers remorse.
We stock a comprehensive range of spare parts, including legs, hardware packs, and more. For minor damage or when only a replacement part is needed, we will provide the specific part rather than a full replacement.
For minor issues, we may offer a small "Keep As Is" discount to the customer. However, this discount will not be combined with other resolutions. If a full replacement or other corrective measures are provided, the "Keep As Is" discount will not apply. Each resolution option will be handled independently to ensure the customer’s concerns are effectively addressed. By accepting a Keep As Is solution, it will void our standard warranty.
If a replacement is deemed necessary for a manufacturer defect or a transit related issue, TOV Furniture will provide it at no cost. If the replacement costs are deemed excessive, we reserve the right to cancel the order and issue a refund.
If a full replacement or refund is provided for a damaged or defective item, TOV Furniture reserves the right to request that the original item be donated. Proof of donation must be submitted before the refund or replacement is processed.
Orders can be canceled or modified at no additional cost prior to shipment from our warehouse by emailing us. Please be aware that even if an order is not marked as shipped, it may already be in transit and therefore cannot be canceled. We aim to process and ship orders promptly after they are placed, which often leaves only a brief window for changes. As a result, we cannot guarantee that all requests for order changes or cancellations will be accommodated. If your order has already shipped, you are not eligible for a free cancellation.
If an order is currently in transit but has not been delivered yet, and the customer requests a cancellation, it would be considered a buyers remorse returns and it will be the customer's responsibility to cover the return fees + a restocking fee.
All returns will be refunded in the form of store credit. In the event where you have been promised a refund.
With proper care, TOV Furniture is designed to be enjoyed for years to come. For normal residential use, we offer a one-year warranty from the date of delivery, covering defects in materials and workmanship. Please note that we are not liable for any incidental or consequential damages. Read more details about what our warranty covers here.
Thank you for your interest in the TOV Furniture Inc and our affiliated companies and subsidiaries (collectively, the “Company,” “we,” or “us”). Your privacy is important to us, and this Privacy Policy describes how we process personal information as part of our business operations, including the types of personal information that we collect, the purposes for which we use it, the types of third parties to whom we share it, and the rights and responsibilities you may have with respect to such personal information. This Privacy Policy applies to the personal information provided to us through any type of engagement or interaction with the Company, such as when you access our store locations, use our online services, or visit any of our websites (collectively, the “Site”), including the following:
By accessing or using the Site or otherwise providing us with personal information, you are consenting and agreeing to the terms and conditions set forth in this Privacy Policy.
The Company collects personal information from a range of individuals in the context of our business activities, including from the following: customers; individuals that use, or otherwise access, our Site; individuals who visit our premises or facilities; representatives of our suppliers, customers and other business contacts; contractors and similar types of workers; individuals related to, or otherwise affiliated with, our Company’s employees; and, individuals who contact us by any means.
The type of personal information that the Company collects depends on our relationship with the particular individual. Generally, we collect the following types and categories of personal information:
When you do not provide personal information that the Company requests, we may not be able to provide you the requested service or complete a transaction, and you agree that the Company will not be liable or otherwise responsible for any damages or loss arising from such circumstances.
Most often, the Company obtains personal information directly from the individual. For example, when an individual undertakes the following activities, we generally collect their personal information:
In accordance with applicable law, we may collect personal information about you from third parties, such as social media websites/applications, former employers, background check providers, and others, which we may combine with the information we already hold about you in order to promote our legal or business interests, such as to help us improve and customize our Site. We may also collect your business contact information from your employer or other third parties, which we will use to facilitate or otherwise engage in traditional business activities and similar administrative matters. We may also ask you to provide personal information about third parties to use as references, answer questions about your employment, or for other reasons. If you provide personal information about a third-party you expressly represent and warrant to the Company that you have the full right and lawful authority to provide the Company with the information.
The Company may use personal information for several business and administrative purposes, or to further our legal or other business interests. Generally, we use personal information for the following reasons:
We may share your personal information with selected third parties in accordance with applicable law, including as set forth below.
In the event that you facilitate a transaction with the Company, or request information from, or otherwise engage with us, and such activities require the Company (in our sole judgment) to share your personal information with a service provider or other third-party, you hereby direct the Company to intentionally disclose your personal information to the service provider or third-party as described herein provided the service provider or third-party does not, in its reasonable judgment, sell the personal information, unless that disclosure would be consistent with the law.
The Company may include on our Site certain links to other websites, including websites operated by unaffiliated third parties. Each such third-party website has its own privacy policies and practices, which may be different than the policies and practices described herein; we urge you to read any privacy policy posted on a third-party website carefully. Additionally, to the extent that you follow a link to a website operated by an independent third-party, please be aware that the Company exercises no authority or control over that third-party and we cannot be, and are not, responsible for any information that you may submit at that website or how it is used.
The period during which the Company’s retains your personal information varies depending on the purpose for the data processing. For example, we retain personal information needed to provide you with products and services, to facilitate transactions you have requested, or to engage in marketing activities, in accordance with applicable law and for so long as necessary to defend our legal or business interests. In all other cases, we retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy.
The Company is based in, and has regional offices across, the United States. The information that the Company collects and processes is retained and stored in the United States, and the Company does not participate in the U.S. Privacy Shield Frameworks. In some circumstances, the Company uses third-party service providers that retain information and data on behalf of the Company in the United States and in other third countries. Please be aware that information you provide to the Company may be transferred to the United States or a third country, and that the United States and other third countries may not provide the same level of data protection as the laws in your country. By continuing to provide us such information you hereby consent to your personal information being transferred to, and stored in, the United States or any other third country outside your country of residence.
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. However, no information system can be fully secure, so we cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to the Site over networks that we do not control, including the Internet and wireless networks, and you provide us with any information and data at your own risk. To the extent permitted by law, the Company shall not be liable or otherwise responsible for any data incidents that may compromise the confidentiality, integrity, or security of your personal information. The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a user name and password to access the Site, you are responsible for maintaining the security and confidentiality of those log-on credentials and not revealing them to others. You must contact us immediately if you have to reason to believe that your user names or password to our Site have been compromised.
Our Site is not directed at, nor intended for use by, children. As a result, we will not knowingly collect information from children under eighteen years of age with or without consent from their parents or guardians. If you are under the age of eighteen you are hereby prohibited from using our Site or with providing us with your personal information, unless you can demonstrate affirmative authorization from your parent or legal guardian to do so and thereafter we grant you written consent.
We leverage various tools and services to enhance your shopping experience on this Site. When you visit, we may send one or more cookies—small text files containing strings of alphanumeric characters—to your device. These cookies uniquely identify your browser, help tailor content and ads to your interests, and enable communications when you arrive at or leave our site.
Cookies allow us to remember your preferences, improve site functionality, and provide you with a more personalized experience. Some cookies are essential to the Site’s operation, while others support marketing and analytics efforts. You may also receive cookies from third-party advertisers and service providers.
You can set your browser to reject nonessential cookies or manually delete cookies at any time by following your browser’s help instructions. However, disabling cookies may affect the functionality of the Site and limit your ability to take full advantage of certain features.
For example, the Sites use tools and programs from the following sources:
For general information about cookies and how to control them, visit www.allaboutcookies.org.
You are permitted, and hereby agree, to only provide personal information to the Company if such personal information is accurate, reliable, and relevant to our relationship and only to the extent such disclosure will not violate any applicable data protection law, statute, or regulation or infringe upon any individual’s data privacy rights or privileges. If you provide the Company with any personal information about a third-party, you expressly represent that you have the full right and authority to submit the personal information to the Company and are in compliance with the requirements set forth in this Privacy Policy. You also agree to fully reimburse the Company for any damages, losses, or expenses that arise based on your violation of your warranties and responsibilities set forth in this Privacy Policy.
Depending on the jurisdiction in which you reside or the Company operates, you may have certain data protection rights. To exercise any of these data privacy rights, please contact us, or have your authorized agent contact us, in accordance with the “Contact Us” section listed below. In the event you submit, or your authorized agent submits on your behalf, a data request, you (and your authorized agent) hereby acknowledge and agree, under penalty of perjury, that you are (or the authorized agent of) the consumer whose personal information is the subject of the request. We will respond to any data requests within the timeframes required by law, and we may charge a fee to facilitate your request, where permitted by law. The rights afforded under data protection laws are not absolute, and the Company may be permitted to refrain from undertaking any action or changing its data processing activities, in response to a data request you submit to us.
Email Marketing. You have the right to opt-out of receiving electronic direct marketing communications from us. All electronic direct marketing communications that you may receive from us, such as e-mail messages, will give you an “unsubscribe” option of not receiving such communications from us in the future.
Text Message/SMS Marketing. If you agree to receive text messages from the Company or our service providers to receive marketing and similar alerts, your hereby consent to the sending and receipt of such text messages to the mobile number provided using an automatic telephone dialing system. In providing this consent, you understand that (i) you are not required to grant consent as a condition of making purchases or receiving services from us, (ii) you may revoke your consent at any time by replying to any the text alert or message with the word “STOP” or by contacting us in accordance with the “Contact Us” section listed below, and (iii) standard message and/or data rates apply to such alerts and messages. You further agree to immediately contact the Company (in accordance with the “Contact Us” section listed below) in the event the mobile number you provided us to receive text messages is no longer active or under an account in which you have the authority to consent to receiving such text messages and will indemnify and hold harmless the Company for any losses or damages due to breaches of any of the foregoing.
California Privacy Rights. California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties with whom we have reason to believe use such information for their own direct marketing purposes. Pursuant to the California Consumer Privacy Act of 2018, as amended (“CCPA”), certain California residents may have additional data privacy rights, such as the right to be notified about what personal information is collected about you, and our intended use and purpose for collecting your personal information. In some circumstances, California residents have the right to know and access the categories or specific pieces of personal information we have collected, used, or disclosed about you over the past twelve (12) months; the categories of sources from which the personal information is collected; and, the business or commercial purpose for which your personal information was collected, used, or disclosed. In addition, certain California residents have the right to request the Company transfer, to the extent feasible, personal information in certain forms and formats. California residents have the right to request that we (and any applicable service provider) delete/erase your personal information under certain circumstances. California residents have the right to opt-out of the sale of their personal information, and the Company does not sell, lease, or rent personal information on any individual, including minors, to a third-party for profit or other valuable consideration. California residents have the right not to be subject to discrimination for asserting their rights under the CCPA. If you make, or an authorized agent on your behalf makes, any request related to your personal information under the CCPA, the Company will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required under the law before addressing your request. The Company may require you to match at least two or three pieces of personal information we have previously collected from you before granting you access to, or erasing, specific pieces, or categories of, personal information, or otherwise responding to your request. We may require written documentation that demonstrates a third-party is authorized to serve as your agent for the purposes of submitting the requests set forth herein.
Do Not Track. Some web browsers may transmit “Do Not Track” signals to the website with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
Persons with Disabilities. The Company strives to ensure that every person has access to information related to our products and services, including this Privacy Policy. Please contact us if you would like this Privacy Policy provided in an alternative format and we will seek to meet your needs
Pursuant to certain data protection laws, such as the California Consumer Privacy Act, individuals may be entitled to be informed as to why financial incentive programs, or price or service differences, are permitted under the law, including (i) a good-faith estimate of the value of the individual’s personal information that forms the basis for offering the financial incentive or price or service difference, and (ii) a description of the method the business used to calculate the value of the individual’s personally identifiable information. Generally, the Company does not assign monetary or other value to personal information we collect and retain. However, in the event we are required by law to assign such value in the context of financial incentive programs, or price or service differences, the Company has valued the personal information it collects and uses as being equal to the value of the discount or financial incentive provided, and the calculation of the value is based upon a practical and good-faith effort often involving the (i) categories of personal information collected (e.g., names, email address), (ii) the transferability of such personal information within the Company and our programs, (iii) the discounted price offered, (iv) the volume of consumers enrolled in the program, and (v) the product or service to which the financial incentive programs, or price or service differences applies. [The disclosure of the value described herein is not intended to waive, nor should be interpreted as a waiver to, the Company’s proprietary or business confidential information, including trade secrets, and does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.]
We reserve the right to change or update this Privacy Policy at any time and please see the Effective and Amendment date to determine whether there have been changes made to this Privacy Policy since the last time you visited our Site or engaged with the Company.
If you have questions regarding this Privacy Policy or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please contact us at any of the following:
TOV Furniture values your privacy. We have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.
3rd Party Data Tracking Services:
TOV Furniture will not disclose the customer’s data to law enforcement except when instructed by you or where it is required by law. When governments make a lawful demand for customer data from TOV Furniture, TOV Furniture strives to limit the disclosure. TOV Furniture will only release specific data mandated by the relevant legal demand.
If compelled to disclose your data, TOV Furniture will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.
To have your data removed, please contact us via one of the following methods:
This Privacy Policy was last amended on October 30, 2023.
Welcome to tovfurniture.com. TOV Furniture provides products and services through this site. By placing an order, whether via our website, phone or email you agree to the following terms and conditions. Please review them carefully and contact us with any questions.
All items are brand new and never been used. While we work closely with factories to ensure accuracy in product colors, dimensions, and photos, minor discrepancies may occur due to screen resolutions and other factors. Any concerns regarding color or dimensions should be clarified before placing an order. TOV Furniture will not be responsible for minor discrepancies from what was advertised. We offer fabric swatches for our upholstered items. Swatches are shipped at no cost within the continental United States. All products on tovfurniture.com may be classified under California Proposition 65 regulations.
Each product is handcrafted with care. Due to the nature of handmade products and natural materials, slight variations in color and dimensions may occur. TOV Furniture may round dimensions to the nearest whole number; any variation within two inches of the advertised size is accepted as part of the purchase. The customer is liable for accepting any finish, color, or texture discrepancies from online images, third-party websites, or physical stores. For multiple units of the same style ordered together, we will ensure they are shipped from the same batch to match dye lots and finishes. However, separate orders may result in variations in size or color even if ordered within a short period of time.
Before ordering, measure the space where your furniture will be placed. If an item doesn’t fit, the return will be subject to our cancellation policy.
We strive for accuracy, but we do not guarantee that product descriptions, prices, or other site content are error-free. Prices and promotions are subject to change. If a product is mispriced or unavailable, we may cancel your order or contact you for further instructions.
Payment is required when placing an order. If payment fails, the order will not be processed. Refunds can only be issued to the original form of payment. Any issues or disputes must be resolved between you and your bank.
To safeguard against fraud, we use a fraud protection service. Orders may be canceled if payment does not pass our fraud screening. If you encounter any issues or believe there is an error, please contact us or the third-party provider for assistance.
We will collect sales tax where we are legally obligated to do so. If we do not collect the required sales tax at the time of purchase, you are responsible for remitting the proper sales tax to the relevant authorities. You will be responsible for all applicable taxes, regardless of the amount quoted on the Website at the time of your order.
Orders can be canceled or modified at no additional cost prior to shipment from our warehouse by emailing us. Please be aware that even if an order is not marked as shipped, it may already be in transit and therefore cannot be canceled. We aim to process and ship orders promptly after they are placed, which often leaves only a brief window for changes. As a result, we cannot guarantee that all requests for order changes or cancellations will be accommodated. If your order has already shipped, you are not eligible for a free cancellation. If an order is currently in transit but has not been delivered yet, and the customer requests a cancellation, it will be the customer's responsibility to cover the return fees.
If your purchase isn’t quite right, you may initiate a return within 15 days of delivery for store credit. Returns are accepted for all categories except pillows, throws, rugs, cups, placemats and mattresses.
All returns are subject to:
If a delivery is refused because the items do not fit, it will be considered a buyer’s remorse return and subject to the same return fees.
We are unable to accommodate returns / exchanges / refunds for any Clearance or Final Sale Items.
Products must be in new or unused condition (for example no stains, tears, or other soiling including odors). Products with scratches, stains, damages, drilling, or other modifications cannot be returned. Products must be returned in the original packaging with all original product inserts. Last Chance, Final Sale and Clearance item sales are final, and returns cannot be issued. Any return shipping and/or delivery fees are non-refundable. Proof of purchase is required for all returns and refunds.
The returned merchandise will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined that the product is in as-new condition, our team will process your return and issue a refund minus the return shipping fees.
Please note that depending on your card issuer’s policy, it may take up to 10 business days for your refund to appear on your credit statement.
Store Credit May Not Be Issued If:
Read more about our returns procedures and initiate a return request here.
TOV Furniture deliveries to commercial and residential locations within the continental U.S. (48 states). We do not ship to Alaska, Hawaii, or Puerto Rico. Areas that are inaccessible with our standard home delivery trucks, are considered remote areas, or locations which require alternative delivery methods will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery. If you are aware of restrictions for delivery, be sure to convey prior upon placing the order so we can proactively make arrangements with most cost effective options.
TOV Furniture ships all orders using one of the following two methods:
LTL (Less-than-Truckload) Delivery
For larger items, our furniture delivery specialists will schedule a delivery appointment with you or your customer in advance. On the scheduled date, the delivery team will bring the items to the first dry spot or "threshold" of your home, requiring a signature upon receipt. If you live in building, the carrier may be able to bring the product upstairs to your door if there are no steps involved and the elevator is large enough but this is not guaranteed or part of our normal delivery procedure.
If we cannot contact the recipient within 15 calendar days to arrange delivery, and there is no communication from you or the delivery agent, TOV Furniture reserves the right to consider the order canceled as a buyer's remorse and return shipping fees will apply. Storage fees will apply if the recipient cannot accept delivery within a reasonable timeframe.
Ground and Doorstep Delivery
This option generally applies to smaller items shipped via parcel carriers. The order will be delivered to your doorstep or the entrance of your building, and a signature is not required. The recipient is responsible for bringing the items into the home and performing any necessary assembly. Delivery appointments are not scheduled in advance, but can be monitored in the provided tracking information to check the expected delivery date or contact the carrier directly for updates.
Deliveries that involve navigating through tight spaces or carrying items beyond two flights of stairs will incur additional fees. If the delivery location is deemed difficult or unsafe—whether for White Glove (WG) or standard delivery services—TOV Furniture and/or the carrier reserves the right to refuse delivery. This includes areas such as narrow or curved landings that may endanger the safety of the delivery team or your property. If delivery cannot be completed, applicable charges may still apply.
Upgrades to White Glove delivery, which includes in-home setup, are available for an additional fee. In the event that damage occurs during White Glove service, it must be noted on the Bill of Lading (BOL) at the time of delivery to qualify for reimbursement. White Glove deliveries include two personnel. If a third person is required due to the delivery location, additional fees will apply. Additional charges may also apply if there is no elevator and a certain number of stairs are involved.
In-stock items are typically delivered within 1-4 weeks from the date the order is placed. We will provide ongoing updates as your order progresses. Please note that delivery timeframes are estimates, and actual delivery may occur earlier or later due to the nature of nationwide furniture deliveries and unforeseen events. TOV Furniture cannot offer compensation for deliveries that do not occur exactly as scheduled.
Our standard delivery service does not include disassembly. If disassembly is needed, the customer is responsible for managing it.
If an item does not fit in your home and cannot be accepted, it will be considered a buyers remorse return. For multiple delivery attempts, the customer is responsible for all additional delivery costs beyond the first attempt. If we are unable to reach you to arrange delivery within 15 calendar days, TOV Furniture reserves the right to treat the order as a return. Refunds will be processed using the most recent address and payment information provided.
If the delivery location requires a Certificate of Insurance (COI), it is your responsibility to provide this information in advance to ensure we have adequate time to process it. Failure to provide the COI before the order ships from our facility may result in additional fees.
TOV Furniture is not responsible for any damage to your home or property during the delivery or installation of furniture, regardless of the delivery method. Any claims regarding property damage must be directed to the carrier responsible for the delivery. We strongly recommend inspecting your property and items upon delivery and promptly reporting any issues to the carrier.
To ensure a smooth delivery, please adhere to the following procedures and communicate these details to the recipient:
We do not allow customer pickups at this time.
We do not offer international shipping. However, we can deliver your order to a freight forwarder of your choice. It is the customer's responsibility however to arrange the freight forwarding service and cover any associated overseas shipping costs directly with the forwarding company.
TOV Furniture is not responsible for lost or stolen goods once a package has been marked as "delivered" by the carrier. We recommend ensuring that your shipping address is secure and using tracking services to monitor your package. If your package is lost or stolen, it is your responsibility to handle it directly with the carrier or your building. By placing an order, you agree to this policy.
With proper care, TOV Furniture is designed to be enjoyed for years to come. For normal residential use, we offer a one-year warranty from the date of delivery, covering defects in materials and workmanship. Please note that we are not liable for any incidental or consequential damages. Read more details about what our warranty covers here.
At TOV Furniture, we are committed to ensuring that all orders arrive in perfect condition. In the event of transit damage or manufacturer defects, customers must allow TOV Furniture or our shipping agent to resolve the issue at no cost. Our goal is always to ensure customer satisfaction. However, if you choose to refuse this resolution option, the order will be canceled, and our buyers remorse will apply. Additionally, if a proposed solution is not acknowledged within 15 days, the case will be considered closed, and the proposed solution will no longer be valid. This policy remains the same for Final Sale Items.
In the rare event of transit damage, a claim must be submitted via our claims form within 72 hours of delivery to the original shipping address. Concealed damage must be reported to both us and the shipper within 24 hours of arrival. All shipments are insured against damage. Upon delivery, verify that the paperwork is accurate and that the correct items and cartons have been received. Inspect both the packaging and the contents for any shipping damage. Any damage must be noted on the delivery receipt to claim insurance. For partial damage or shortages, accept the good items and list any damages or shortages on the delivery receipt. If damage is noted, we will send the necessary parts or provide a solution at no cost, which may include repair by a professional, part replacements, or a full unit replacement.
For LTL Shipments: Report any damage or improper assembly at the time of delivery and note it on the Bill of Lading. Failure to do so means TOV Furniture will not be responsible for remedy, restoration, or replacement. Inspect your entire order thoroughly, including all sides, moving parts, and assembly provided by our delivery partner.
If WG upgrades are involved, our delivery partner will handle assembly. Any issues with assembly must be addressed at the time of delivery. As the customer, you are responsible for ensuring proper assembly and for any issues arising from improper assembly. TF does not warrant or guarantee assembly and is not liable for damage to goods, personal property, or individuals due to improper assembly.
For Small Parcel Delivery (FedEx or UPS): Retain all packaging and report damage to TF immediately. We will require photos of the packaging and the damaged item. Concealed damage must be reported to us and the shipper within 24 hours of arrival.
Quality is of utmost importance to us, and our quality control team carefully inspects each item to ensure it meets our standards. In the rare event of a manufacturer defect, you must complete and submit a claims form along with all necessary documentation. This includes, but is not limited to, clear photos of the defect and any relevant areas of the item, the PO number or batch number stamped on the bottom of the piece (also available on the carton), which helps us identify the batch and specific details related to your order, and any other details or documents requested by our agent.
Failure to provide the required documentation may delay the resolution process. We will review the information provided and work to offer a suitable solution in accordance with our terms.
Right to Repair
If an item is damaged or defective but repairable, TOV Furniture reserves the right to arrange for a specialized furniture repair technician to visit the customer’s home for repairs. The technician will address only the damage specified in the claim. If the customer requests repairs for issues not reported in the claim, TOV will not cover those costs. Replacements or credits will only be issued if the item is deemed irreparable.
Spare Parts
We stock a comprehensive range of spare parts, including legs, hardware packs, and more. For minor damage or when only a replacement part is needed, we will provide the specific part rather than a full replacement.
Keep as is Discount
For minor issues, we may offer a small "Keep As Is" discount to the customer. However, this discount will not be combined with other resolutions. If a full replacement or other corrective measures are provided, the "Keep As Is" discount will not apply. Each resolution option will be handled independently to ensure the customer’s concerns are effectively addressed. By accepting a Keep As Is solution, it will void our standard warranty.
Replacements
If a replacement is deemed necessary for a manufacturer defect or a transit related issue, TOV Furniture will provide it at no cost. If the replacement costs are deemed excessive, we reserve the right to cancel the order and issue a refund.
Donations
If a full replacement or refund is provided for a damaged or defective item, TOV Furniture reserves the right to request that the original item be donated. Proof of donation must be submitted before the refund or replacement is processed.
By participating in the TOV Rewards Program, you agree to be bound by the following terms and conditions. The program is available to customers who create a TOV Furniture account, with only one account allowed per email address. Trade and dealer accounts are excluded. Points are earned through specific engagement activities and expire after 12 months of inactivity. Points are non-transferable, cannot be redeemed for cash, and are subject to change or cancellation at any time by TOV Furniture. TOV Furniture reserves the right to modify or terminate the program, close accounts, or revoke points at its discretion. These terms are subject to TOV Furniture’s Terms of Use and Privacy Policy. These terms are effective as of August 29, 2024, and actions taken before this date will not appear in your rewards dashboard. Read more about our reward program here.
TOV Furniture offers protection plans through Mulberry, a third-party provider. All claims related to your protection plan must be handled directly with Mulberry. By purchasing a protection plan through our site, you agree to abide by the provider’s terms and conditions.
TOV Furniture offers financing options through Klarna, Afterpay, and Affirm. All payment details and policies must adhere to the terms and conditions of the respective financing providers. Read more about our financing options here.
*Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license.
Any dispute or claim relating in any way to your use of any TF products or services sold or distributed through tovfurniture.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.
As to any claim made against TF, you agree that your damages, if any, shall, to the fullest extent permitted by law, be limited to the amount of money you paid to TF for the cost of goods as well as any shipping costs you paid directly to TF (but not to any third party). We do not guarantee that we will be able to fill every order and you should not expect that simply because an order is placed or an item is listed in our catalog or website, that such item is definitely available. If you place an order which we are unable to complete, then, if you have made a payment to TF , you agree that your damages shall be limited to a refund of the amount you paid. If you did not pay for the order, you shall not be entitled to damages or to recover anything from TF for being unable to complete an order. You agree that, in all instances, you are not entitled to, and TF shall not be liable for, incidental, punitive, exemplary, indirect or consequential damages (including but not limited to lost profits, loss of use, damage to third parties, or any diminution of value) arising under or relating to any items you purchase, order, obtain, or seek to obtain from TF .
If you resort to disputing or reversing a charge or submitting a dispute claim with your financial institution in an attempt to reverse or withhold payment from TOV Furniture for either a portion or the entire sum of your order, you are thereby forfeiting your rights to any promotional offers that were provided with your order. These are including but not limited to reward points and free accidental damage protection plans.
You and TOV Furniture agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and TOV agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
Enforceability. If the Section entitled “No Class Actions” is found to be unenforceable, then the entirety of this Section will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described directly below will govern any action arising out of or related to these Terms or your use of the Site or Products.
Choice of Law; Venue. These Terms will be governed and construed in accordance with the laws of the State of New York, excluding its conflicts of law rules. If a lawsuit or court proceeding is permitted under these Terms, then you and TOV agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located within New York, New York.
TOV Furniture reserves the right to make changes to our site, policies, Service Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
TOV Furniture values your privacy. We have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. 3rd Party Data Tracking Services:
TOV Furniture will not disclose the customer’s data to law enforcement except when instructed by you or where it is required by law. When governments make a lawful demand for customer data from TOV Furniture, TOV Furniture strives to limit the disclosure. TOV Furniture will only release specific data mandated by the relevant legal demand. If compelled to disclose your data, TOV Furniture will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.
To have your data removed, please contact us via
Email:compliance@tovfurniture.com
When you visit the Site or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication is in writing.
If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization.
Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, “TOV Content”) is the property of TOV or its licensors, partners or affiliates and is protected by the United States and international copyright laws. The compilation of this Site is the exclusive property of TOV and is protected by the United States and international intellectual property laws. Any unauthorized use of any TOV Content on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at support@tovfurniture.com.
All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to TOV, or the other respective owners of such Marks. You may not display or reproduce the marks in any manner without the prior written consent of TOV, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.
