How Long Does TOV Furniture Delivery Actually Take?
Here's the real answer: most in-stock orders arrive within 1-3 weeks from the day you click "buy."
That breaks down into two parts. First, we process and ship your order within 1-3 business days. We move fast because we know you're excited. Then, transit time depends on where you live and which delivery method you choose. Smaller items zipping through FedEx or UPS? It could be at your door in under a week. That gorgeous sectional coming via our specialized furniture carriers? Give it 2-3 weeks.
The bottom line: we don't do vague "6-8 weeks" estimates. Your order confirmation will include real tracking so you know exactly where your new pieces are.
Delivery Options: Pick Your Style
Not all deliveries are created equal. Here's the full menu so you can choose what works for your space, your schedule, and your patience for furniture assembly.
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In-Stock vs. Preorder: Know the Timeline
In-Stock Items
If the product page says "in stock," your piece ships within 1-3 business days. Transit time from there depends on your location.
Pro tip: Each product page shows availability and estimated ship time. When in doubt, reach out to our team for a specific timeline.
Preorder & Made-to-Order Items
Some pieces are worth the wait. Preorder items ship once they're in stock, and the product page will show the expected availability date.
What to know:
- You'll get updates as your order progresses
- We can hold orders at our warehouse if you're not ready to receive yet; just let us know at checkout or right after ordering
- Once an order ships, we can't hold it for free. Carrier storage and redelivery fees may apply if there are delays on your end.
Planning a move or renovation? Order ahead and ask us to hold it until you're ready.
Scheduling Your Delivery
How scheduling works depends on your delivery type.
Basic Doorstep Delivery
No appointment scheduling here. You'll get tracking info so you can monitor the expected delivery date. Want more details? Contact the carrier directly using your tracking number.
In-Room & Assembly Delivery
This is the good stuff. Our team reaches out to schedule a delivery window that works for you. Deliveries happen Monday through Friday. You'll know when to expect the truck, so no all-day waiting games.
Building Access & Restrictions
What to Tell Us:
- Elevator access: Does your building have one? Is there a service elevator?
- Walk-ups: How many floors, and are there tight turns?
- COI requirements: Some buildings need a Certificate of Insurance from delivery companies
- Time restrictions: Does your building only allow deliveries during certain hours?
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Loading dock access: For larger buildings with specific entry points
When to Upgrade to In-Room or White Glove:
If you're in a multi-story walk-up without an elevator, we strongly recommend upgrading. Those delivery crews will thank you, your furniture will thank you, and your walls will definitely thank you.
Additional fees may apply for:
- Deliveries beyond two flights of stairs
- Tight spaces or tricky landings
- Situations requiring a third crew member
Here's the straight talk: if the delivery location is unsafe or the path is too difficult, we reserve the right to refuse delivery. This protects our crew, your property, and that beautiful furniture you just ordered.
Remote & Hard-to-Reach Areas
We deliver to the 48 contiguous U.S. states, but some areas fall outside our standard service zone.
If you're in a remote location:
- We'll reach out before processing your order
- You'll get a shipping cost quote for approval
- No surprises—you'll know the total before we charge anything
Not sure if you're in a remote area? Place your order normally. If additional fees apply, our team will contact you first.
Missed Delivery: What Happens Next
Life happens. Here's how to handle delivery hiccups.
If You Need to Reschedule:
For In-Room and Assembly deliveries, contact us or the carrier to adjust your appointment. The earlier you reach out, the easier it is to accommodate.
If You Miss the Delivery:
Once your order has shipped, we can't hold it for free on our end. If you're unavailable and the carrier attempts delivery:
- Storage fees may accumulate at the carrier's facility
- Redelivery costs may apply
- These fees are your responsibility
The Fix:
Know your delivery window and be ready. With upgraded delivery options, you'll have a scheduled appointment, no guessing games. For basic doorstep delivery, keep an eye on that tracking info.
Your Delivery Day Checklist
We've put together a printable checklist to make delivery day seamless. It covers everything from clearing pathways to inspecting your furniture before the crew leaves.
